Candidate Frequently Asked Questions (FAQ's) | Careers at Capital One
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Applying 101

Associates can experience career growth through the following progression levels: Coordinator, Senior Coordinator, Principal Coordinator, Associate, Senior Associate, Principal Associate, Manager, Senior Manager, Director, Senior Director, Vice President, Managing Vice President, Senior Vice President, Executive Vice President.

We recognize the unique, impactful work our associates do and aim to offer competitive compensation. Your recruiter will discuss compensation with you in the interview process.

If you already have an idea of the type of role you’re looking for, use the keyword search feature to find jobs. To do a more exploratory search, you can learn more about the types of roles we offer on our Teams & Roles pages.

If you don’t see a role that fits your interests, don’t worry, we’re adding new positions all the time. Sign-up for “Job Alerts” to receive emails when a role that aligns with your interests becomes available.

Video: How to submit an application for an open role at Capital One.

Once you find a role you’re interested in, and you meet each of the Basic Qualifications (BQs), click the “Apply Now” button to start your application. You’ll be asked to enter some basic information before being prompted to complete your full application in Workday.

Video: Laura’s advice to completing an application at Capital One.

If you need sponsorship now or in the future, look for this statement in the job description before you apply: Capital One will consider sponsoring a new, qualified applicant for employment authorization for this position.

If this is not listed in the job description, Capital One will not provide sponsorship for the candidate to work in the United States.

When searching for jobs on our Careers site, we suggest filtering results using the feature in the right-hand sidebar to show only positions that provide sponsorship.

Basic Qualifications (BQs):

  • To qualify for a role, you must meet all Basic Qualifications (BQs) listed in the job description.

Preferred Qualifications (PQs):

  • Having the Preferred Qualifications (PQs) is not required, but strengthens your application to help you stand out.
Video: How do basic qualifications and preferred qualifications impact the application process? Jarvis explains.

Yes! We offer numerous internship programs for college students, as well as advanced degree programs for graduate students. There are also programs designed for those newly out of school within the last year and a half. Check out our internship programs on our Students and Grads Career Site.

All roles are full-time, unless otherwise stated. If a role is part-time, that will be made clear in the job title and job description.

Relocation packages may be offered for some roles. Talk to your recruiter about relocation options.

If a role has multiple locations listed, it means the new associate could work from any of the locations listed. Check out the overview of our People Center locations.

Video: Why are there multiple locations listed on some job descriptions? Roy explains.

Once a job opening is taken down, we’re no longer accepting applications. If you don’t see the role you’re looking for, keep checking our website for similar roles.

If you require an accommodation, contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Given the success of our virtual interviewing model, and the flexibility it allows for candidates, we’ll continue to use virtual interviewing even when offices reopen in the hybrid model.

Come prepared with a fully charged computer and any questions you may want to ask during the interview. Find a quiet space with no distractions. Most importantly, relax and be yourself.

We’re currently using Zoom to host interviews. Your recruiter will provide you with the meeting details.

For more helpful information, check out our 7 Tips to Nail Your Virtual Interview.

Video: Jarvis’s tips to virtual interviewing at Capital One.

If your interview process requires a case interview, there are a few things you can do to prepare. Get comfortable communicating your process, learn how to incorporate feedback and come prepared to organize your thoughts and explain your findings.

To read more tips, check out How to Prepare for a Virtual Case Interview.

Video: Capital One recruiter Ford shares his advice for acing your Case Interview.

We hire great people who know great people, which is why we welcome candidate referrals from our associates through our internal referral portal. Once an associate submits you as a referral for the reqs you’re interested in applying for, you’ll receive an email prompting you to complete your application. If you meet all Basic Qualifications (BQs), a recruiter will review your resume and reach out if your application is moved forward in the process.

Yes, they are the same.

If you are invited to take the Virtual Job Tryout (VJT), you will receive your individualized assessment via email. The VJT will help you demonstrate the skills and knowledge you would bring to the role, while also helping you learn more about the way we work at Capital One.

Depending on the role you applied for and modules you may already have completed, you’ll experience a combination of mock-tasks and exercises like the below modules:

  • Manage Relationships: Make decisions and respond to scenarios you’ll commonly encounter in the role.
  • In Your Own Words: Respond to requests and questions from managers and coworkers.
  • Work Your Business Case: Review and integrate information from multiple sources about a fictitious business and offer solutions to help it succeed.
  • Tell Us Your Story: Tell us about your work experiences and background that have helped shape who you are.
  • Describe Your Approach: Tell us about your preferred style and approach to work.

On average, it takes 20-45 minutes to complete. At the end, we’ll have a better idea about your experiences, strengths and how you approach work.

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Hybrid Work

Capital One will fully reopen all of its U.S. offices in a hybrid model starting September 6, 2022.

Mondays and Fridays will be enterprise-wide virtual work days, where associates will work individually from home, or from wherever they work best. Capital One offices will be open with limited services for associates who seek to come in for independent and heads-down work. All meetings should be virtual.

On Tuesdays, Wednesdays and Thursdays, Capital One offices will be fully open.

We strongly encourage associates to come into the office and spend meaningful time there in collaboration with colleagues. We also want to respect individual flexibility and preferences, as we always have. In-office attendance will not be mandatory on specific days or over specific periods.

Hybrid will be adopted as Capital One’s primary work style across our people center locations.

Most of our Contact Center and Operation associates work from home. We heard directly–and through surveys–that these associates wanted more individual flexibility and personal choice about where, when and how they work. So we made it happen.

For Café and Retail branch roles, associates work in-person to represent our brand, build solid relationships, solve problems and help customers plan out their financial goals.

At Capital One, we have found that remote work can be both effective and empowering. Virtual work has allowed us to better balance the competing demands of our work and our personal lives. On the other hand, we also know that the office environment provides many benefits. Our offices and campuses provide unique opportunities for planned collaboration, innovation and mentorship.

We believe a flexible hybrid model can allow associates to match the work they do to the environment that best supports that work. And we want our associates to use our offices in ways that are most effective for who they are and how they work best.

On September 6, access to Capital One buildings and campuses will be open to all associates. We plan on requiring regular testing for associates who do not provide proof of vaccination against COVID-19.

The health and safety of our associates is our top priority as we manage through the pandemic. We are monitoring and following all federal and local vaccine requirements for Capital One associates. Capital One has established health and safety protocols focused on associates working both at home and in our buildings. We will continue to support fully-remote exceptions with senior executive approval.

Roles with ‘Remote, USA’ listed can work from anywhere. Roles with ‘Remote Eligible’ in the title could be considered for remote workers. Job seekers can use the keyword search to find ‘Remote’ roles.

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Benefits

Check out our Benefits page for an overview, including eligibility criteria for the health, dental, vision and financial benefits Capital One provides to associates and their families.

Video: Keith talks about the benefits and resources provided at Capital One.

Each office offers a variety of food and coffee selections, including: Peet’s Coffee, Starbucks, Dunkin’ Donuts, globally inspired cafeterias, bakeries, frozen yogurt shops, snack bars and local food trucks.

Our offices have onsite fitness centers that offer personal training sessions, group fitness classes and cardio and weight equipment. Some of our locations also offer indoor and outdoor basketball courts, volleyball courts or even a putting green.

We provide birth mothers up to 18 weeks of leave, paid at 100% of base salary: 10 weeks of healing time paid under Short-Term Disability and 8 weeks of paid Parental Leave to bond with their new baby. Our Parental Leave program gives all other new parents—Partners or Spouses, Adoptive, Foster and Birth via Surrogate—8 weeks of leave, paid at 100% of base salary, to bond with their new children.

We offer assistance with family care programs, including Back-Up Child and Adult/Elder care, and discounted, ongoing care at selected day care centers. We also offer the ability to contribute pre-tax dollars to a Dependent Care Flexible Spending Account (DCFSA) for eligible dependent care services. You can use your DCFSA to pay for camp, preschool or daycare for kids under 13, as well as elder care for relatives living with you. Plus, we’ll match 50 cents for every $1.00 dollar you contribute to your Dependent Care or Health Care FSA—up to a combined total of $1,000.

Take advantage of a market-leading company match, up to a 7.5% contribution!

Capital One offers assistance for tuition, textbooks and eligible course fees, to continue your education.

Capital One offers support for a wide range of life events and experiences through our Employee Assistance Program.

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Culture and Workplace

“Associate” refers to an employee at Capital One. It also happens to be a term for one of our job levels.

We support our associates at work and outside of work through the benefits offered, the flexibility to work in the way that works best for you and the open communication and collaboration we engage in every day.

Video: Megan explains how Capital One supports work-life balance.

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our Diversity, and Inclusion & Belonging (DIB) efforts.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 100 chapters across our people centers. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programs to associates.

To read more about our Diversity and Inclusion journey, check out these blog posts.

There are many resources on our Careers site to learn more. Visit our Teams page to learn more about opportunities. Visit our How We Work page to learn more about working at Capital One.

We respect your rights under the Uniformed Services Employment and Reemployment Rights Act and provide job protection to eligible individuals on leave for uniformed service.

Our “Serve the Reserve” program provides support to associates and their families during times of military separation.

For more information on how we support military service members and spouses, check out our Military page.

We understand that the transition from military service to the corporate world can be an adjustment. “Salute”, our military Business Resource Group, connects former military associates with other veterans and active military coworkers who can help them through the transition. We also offer a Military New Hire Transition program to make the transition easier.

For more information on how we support military service members and spouses, check out our Military page.

A decade ago, we stepped up our technology investments and transformation. We rebuilt our tech stack. We embrace agile practices to improve the workflow of our teams. And we harnessed the power of APIs, microservices and automation to build and deploy software.

From Tech to Retail Bank, the ideas that fuel innovations truly do come from every corner of Capital One. See more on how we're Innovating here.

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Technical Support

Your application is housed in your Workday account. On the left-hand side of the screen, look for “My Applications” to check application status. Application status will be listed underneath the role you applied for.

Please email careers@capitalone.com with the additional information you’d like to add in a Word or PDF document. In your message, please also include the Requisition Number for the role you applied for. This can be found at the top of the job description.

Please reach out to the HR Help Center for assistance. You may reach them by email at HRHelpCenter@capitalone.com or phone at 1-888-376-8836 (8 a.m. to 8 p.m. ET).

Check your spam or junk folder for Workday emails. If you don’t see the email(s) there, email careers@capitalone.com and we’d be happy to help.

Log into your Workday account using the email address currently connected to your profile. Once logged in, click the cloud icon in the top right-hand corner and select “Account Settings.” From there, you can update your email address. Once you’ve updated your email address, a verification email will be sent to the new address on file. After you’ve verified the email address, the new email will be reflected on your profile.

Log into your Workday account. Once logged in, click “Update Contact Information.” From there, you can update your name, phone number or mailing address.

If you’ve updated your resume since applying, please do NOT withdraw your application! Instead, email careers@capitalone.com with your updated document, and we can assist. If you withdraw your application, you’ll no longer be eligible for that role.

Email us at careers@capitalone.com with your resume and a message stating that it needs to be added to your application. Please also provide the Requisition Number for the role you applied for. This can be found at the top of the job description.

Log into your Workday account. Under “My Applications,” select the role you’d like to withdraw from. Once you select the role, click “Withdraw.”

Please email careers@capitalone.com with the Requisition Number or Job ID for the role you applied for and we can provide assistance with your application.

You will receive an email from Workday letting you know to look for the assessment email. Additionally, you’ll now receive a task in your Workday profile that provides a PDF with a link to the assessment.

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