How We Work

A company built on
strong foundations

While creating Capital One, our CEO and founder Rich Fairbank had a vision. He wanted to create the type of company he’d like to work for himself. A company he’d want supporting his family. And a company that did good by doing right–for colleagues, customers and communities alike. A little over 25 years on, we’re still putting in work to keep that vision on track. And, as you’ll see, we’ve no plans of stopping any time soon.

Making work,
work better

Here are just a few of the programs,
initiatives and events that help our associates
get more
out of their working life at
Capital One.

Discover how innovation fuels our work

“I love that management applauds you trying new things and questioning management's decisions. They also really prioritize innovation from a tech perspective rather than just saying it.” Anonymous Capital One Associate via All Associate Survey

The All Associate Survey

We encourage all of our associates to share their candid thoughts, feedback and experiences through our confidential quarterly All Associate Survey (AAS). It’s how we capture the many varied voices of associates across Capital One, giving us the insight we need to grow and improve in ways that feel authentic, relevant and useful.

Invest in Yourself Days

Invest in Yourself Days were launched in 2020 to give tech associates one day a month to curate a program that meets their professional and personal growth needs. From tech college courses to exercise classes and much more, we provide associates with a list of on-demand and live events to choose from. These days of learning and growth also serve to show our associates how much they and their hard work are valued—and they continue to be adopted by more teams!

Performance Management

Our approach to Performance Management aligns with our long-held vision of attracting the best talent and giving them the opportunity to be great. Ongoing feedback is a big part of Capital One’s open culture and reinforces our focus on the growth and development of every associate through training and access to new roles and responsibilities. We seek out the wisdom of the crowd and we also seek feedback—from peers, partners and leaders.

Meeting Management

In response to associate feedback that remote work was causing Zoom fatigue, we launched a Meeting Management program in 2021. Designed to increase meeting quality while reducing meeting quantities, one of the first deliverables of the program was a Meeting Playbook, designed as a one-stop-shop for how to run engaging meetings.

Backstage

Backstage is the name of our custom, internal virtual conference platform. Developed by our Tech and Corporate Communications teams, Backstage meets the needs of our associates in ways that external products can’t, ensure a stellar associate experience for all future internal events.

SECON

Although SECON has only been happening for a few years, it has quickly grown into our largest internal Tech conference. Taking place across two full days, SECON creates a community experience for our associates that allows them to share their knowledge and grow their skills through a network of peers.

94%

Percentage of associates who believe in Capital One’s Values, according to our latest All Associate Survey.

It’s how we show up and the caliber at which we perform, encouraging everyone around us to do the same.

Strategically Bold

This is all about driving breakout innovation and thinking like an entrepreneur, while also respecting our strategic plan and direction.

Intellectually Rigorous

We look to every associate to exercise judgement, challenge conventional thinking, and make fact-based decisions.

Responsible

Doing the right thing is so important to us. That’s why we encourage every associate to act ethically and thoughtfully, no matter their role or level.

At the end of the day, this is who we are, how we engage with each other and what’s top of mind when serving our communities.

Vulnerable

Vulnerability isn't weakness. It's courage. It’s strength. It’s what allows us to show up as ourselves, speak our truth, share our ideas, and build a better Capital One for all.

Teamwork Mindset

We work collaboratively, sharing our information, time and knowledge with one another. This helps achieve great things for us and our customers–all while having fun.

Respectful

Whether it’s elevating associates, giving back to communities or just being kind to ourselves, treating others with respect and dignity is something we all have a part to play in at Capital One.

Striking the right balance

From retail branches to people centers, either remotely or in-person, we work in a wealth of different ways. Here’s a rough overview of how it all fits together.

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Capital One is a federally registered service mark. All rights reserved. Blank Check® is a registered trademark of Capital One Services, LLC. Capital One does not provide, endorse or guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Success
takes work