A company built on strong foundations
While creating Capital One, our CEO and founder Rich Fairbank had a vision. He wanted to create the type of company he’d like to work for himself. A company he’d want supporting his family. And a company that did good by doing right–for colleagues, customers and communities alike. A little over 25 years on, we’re still putting in work to keep that vision on track. And, as you’ll see, we’ve no plans of stopping any time soon.
Our strategy
Our associates play a big part in developing and driving our strategy every day. Teamwork is at the heart of everything we do and decisions are made by wisdom of the crowd. We place lots of value on diverse views and every person feels empowered to bring large, enterprise-wide initiatives to life in their own work.
Leaning forward
We have a growth mindset. We’re always trying new things and learning from our successes and failures. Our open culture relies on ongoing feedback that helps our associates and leaders develop. We take ownership of our work and share our experiences with others so they can learn from us. It’s an approach that encourages the fresh ideas and measured risk-taking that we need to keep our business moving forward.
Making work, work better
Here are just a few of the programs, initiatives and events that help our associates get more out of their working life at Capital One.
94%
Percentage of associates who believe in Capital One’s Values, according to our latest All Associate Survey.
Living by our values
It's how we show up and the caliber at which we perform, encouraging everyone around us to do the same.
At the end of the day, this is who we are, how we engage with each other and what’s top of mind when serving our communities.
Striking the right balance
From retail branches to people centers, either remotely or in-person, we work in a wealth of different ways. Here’s a rough overview of how it all fits together.
Contact Centers
Our Contact Center and Operations associates work from home. We heard directly–and through surveys–that associates wanted more individual flexibility and personal choice about where, when and how they work. So we made it happen.
Corporate Offices
Our offices are open Tuesday through Thursday, offering our associates the opportunity to come into the office and be surrounded by colleagues, participate in team events, find mentors, build networks, and accelerate learning.
Cafés and Retail Branches
Across America, you’ll find our Cafés and Retail branches. A role in one of these locations means working in-person to represent our brand, build solid relationships, solve problems and help customers plan out their financial goals.
A hybrid work model at Capital One
Capital One has a hybrid work model that provides associates the flexibility to be wherever they work best.
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What life at Capital One is like for working moms
Capital One was named a top 100 company for working moms, but what does that mean for people who work here? From benefits like 18 weeks paid maternity leave, to Milk Stork or on-campus rooms for breast feeding, Capital One values and supports working mothers.
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Excelling in customer care while working from home
Discover how Customer Care associates are thriving while working at home through the support of their colleagues and Capital One benefits.
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Investing in your wellbeing, everyday
Capital One managers lead by example and encourage all associates to practice self-care with our flexible schedule and Invest in Yourself Days.
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Translating community pride into a thriving career
Aarón uses his passion for equity and service to engineer and build Capital One’s community partnerships.
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Putting customers first at Capital One Software
Élida Cruz, Capital One Software’s head of design, shares her approach to work and what it’s like to be part of the enterprise’s newest business.
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Monica’s Story: Empowering herself and others
Monica dedicates time and energy to helping her Capital One Café teams and mentees achieve whole-self growth and development.
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