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Customer Care at Capital One
When you join one of the many customer care teams, you’ll be on the front lines, having an impact and making sure our customers receive a level of service that sets us apart from the rest. Whether helping them finance a car, navigate our products or simply answering questions about their account, you’ll be who our customers turn to for help. Every customer care associate understands that it takes more than just basic customer service skills to be successful—it takes empathy and humility, to make a true impact on a customer’s life.
Compassion for Our Customers
Most often, there simply aren’t one-size-fits-all answers. You’ll get to know customers through genuine conversation, so you can be their biggest advocate and offer them realistic solutions. Empathy and a genuine desire to help are what makes our customer care associates special.
Support from Home
What started as a quick shift is now a part of our everyday culture. The majority of our customer care teams take calls and make a difference from the comfort of home. Although you may not be in the office, you won’t miss out on perks. You’ll get access to benefits like virtual, physical and mental health services, as well as family and childcare support.
A Culture of Collaboration
We’re a team, supporting each other so we can best support our customers. Share what you’ve learned and get tips from others so we can all grow both as individuals and professionals.
Hear From Our Customer Care Team
How Tuition Reimbursement Helped a Customer Care Associate Further His Career
When Manny applied for a call center job at Capital One, he had no idea how our tuition reimbursement benefit would help him get his IT degree. Now a promotion later, he's on track to graduate in 2021.
What’s To Love About Customer Service? LaKia Shares Her Surprising Experience
How many times have you gotten off the phone with your bank and felt like you connected with the agent on a genuine level? "It's the little things that count." LaKia shares Capital One's Surprise & Delight program, where call center associates have the opportunity to get to know customers and surprise them with a gift.
Working From Home? Don't Miss These Tips!
Do you find yourself working from home for the foreseeable future? It can be hard to know how best to handle these new circumstances. Read these helpful tips to set yourself up for success!
Customer Care Jobs
- Customer Service Coordinator - Product Needs Queue R125781
- Customer Experience Coordinator R125446
- Service & Credit Review Coordinator (Credit Analyst) R122313
- Customer Service Coordinator (Transaction Trouble) R124897
- Customer Service Coordinator R124450
- Customer Service Coordinator R123935