Manager - Process Management, Capital One Travel

Overview

Manager - Process Management, Capital One Travel

Join the fast-growing Capital One Premium Products team, as we launch products and experiences designed for customers at the top of the market. The Process Manager on the Capital One Travel team will drive operational excellence, focusing on building a secure, well-managed environment for a highly innovative and rapidly evolving business.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued.  We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

The Role:

As a Process Manager at Capital One, you will join a team dedicated to fostering a well-managed environment that supports growth, innovation, and operational effectiveness within the Travel team. You will drive scale and reduce operational risk by eliminating fragmented, manual workflows through the standardization of documentation and the identification of high-leverage automation opportunities. From day one, you will have important and exciting responsibilities, collaborating with key stakeholders across the company.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic, fast paced environment are essential to succeeding in this role. 

General Responsibilities:

• Well Managed Leader: Lead, take ownership and drive initiatives through various forums, approvals and stakeholder requests while continuously driving efficiency and enhancing the processes

• Architect the Target State: Own the design and execution of a unified operational framework for key initiatives that support a well managed environment for the Travel team

• Standardize & Automate: Eliminate manual fragmentation by standardizing documentation and identifying automation opportunities to reduce operational risk

• Stakeholder Influence: Build effective relationships and collaborate with key stakeholders to gain buy in, identify risks and align on collaborative solutions. Have excellent written and verbal communication skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes. 

• Process Efficiencies: Identify ways to enhance efficiency and speed to market while maintaining compliance to standards and regulations. Implement and maintain a structured approach with an eye on transparency and consistency of delivery and prioritization.

The successful candidate will:

• Ability to drive impactful results with complex projects

• Maintain a strategic mindset in all aspects of the work, understanding the big picture of our strategic agenda

• Ability to apply rigor and ensure completion of ad hoc projects varying in size and scope.

• Be highly organized with excellent attention to detail

• Be flexible and results oriented while delivering multiple priorities

• Be comfortable with ambiguity and create structure where none exists

• Possess strong communication skills and ability to interface with all levels of the organization.

• Be a culture leader supporting an inclusive and thriving work environment for all

• Develop deep relationships with key stakeholders and partner teams to gain buy in and push agendas forward

• Strong problem solving and influencing skills    

Basic Qualifications

• Bachelor’s Degree or military experience

• At least 3 years of experience in Process Management, Project Management, or Operations

• At least 1 year of experience with Google Suite products

Preferred Qualifications

• Masters or MBA degree

• 5+ years of experience in Process Management, Project Management, or Operations

• PMP, Lean, Six Sigma, or Business Process Management certification 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $134,400 - $153,300 for Manager, Process Management

New York, NY: $146,600 - $167,300 for Manager, Process Management

Richmond, VA: $122,100 - $139,400 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).