Manager, Process Management - Human Resources Data Management & Governance

The HR Data Management & Governance, within the Human Resources Line-of-Business (LoB), is seeking a talented and detail-oriented Process Manager to join our Team. 

About the role: 

As a Manager, Process Management within the HR Data Management & Governance team you will play a pivotal role in owning process documentation, implementation and  improvements for our Data Management Control Suite to ensure alignment with EDRM guidance.  This is important to mitigating Global  Workforce data risk across the  HR Line of Business. Your scope of work will also include management of our High Priority Usages to ensure provisioning agreements are up to date as well as provide transparency to our consumers.  There may also be additional BAU activities to ensure that data management is compliant with IDM policy.  In this exciting role you will have the opportunity to perform analysis and provide status reports to SLT as well as work with our HR Business Experience teams to ensure we are providing appropriate oversight for control processes. 

Some qualities which will contribute to success in this role include, but are not limited to: strong verbal and written communication skills; strong process documentation skills; customer focus as you work closely with our Performing Data Stewards and Accountable Executives, previous experience in participating in data management or OCC audits, and the ability to coordinate large projects  across cross-functional Teams, when needed. This will be an excellent and exciting opportunity to elevate one’s career in the field of Process Management within the Data Management discipline. 

General Responsibilities: 

• Strong knowledge and experience in Data Management and Information Data Management

• Strong knowledge of EDRM HPU Guidelines as well as EDRM CSE guidelines

• Ability to work autonomously as well as work in the white space when needed 

• Manage High Priority Usage Activities by working with our producers on the appropriate data quality as well as providing transparency to our consumers to instill confidence in the data they consume. 

• HR Control Suite Management to ensure alignment with EDRM CSE guidelines

• Documentation and Execution of  Control processes as needed for Control Suite Effectiveness (to include creation of new processes in FUSE)

• Data Defects Reviews

• Partner with Privacy on CCPA activities as it pertains to Workforce data

• Partner with EDRM & Risk as well as various 1st and 2nd-line Oversight Teams to support joint-initiatives and projects

• Partner with our Risk Advisor on our HR Data Management Risk

• Partnering with other LOB consumers to ensure Data Provisioning Agreement requirements are complete and provide transparency into Data Quality activities (this will include collaboration with our DA team to ensure the appropriate reporting is provided based on policy requirements)

• Partner with our HR Experience teams to complete needed control activities. 

• Respond to 2nd-line’s Data Effective Challenges, where applicable to Data Governance

• Support Data Audit and MRA remediation, when applicable 

• Assist with updates to presentations for Leadership, when needed 

• Serve as DM advisor for our Performing Data Stewards and AEs should they have questions related to Data Management, incidents/ defect identification, or data management policy  related questions 

Basic Qualifications:

• High School Diploma, GED or equivalent certification 

• At least 5 years of experience with Microsoft Office or G Suite 

• At least 3 years of process management experience

• At least 2 years of experience in Data Governance, Risk Management or Information Data Management Policies

Preferred Qualifications:

• Bachelor’s Degree or military experience 

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification  

• 1+ years of experience with query execution in Snowflake

• 4+ years of experience in Data Management

• 4+ years of experience in Process or Product Management 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.