Sr. Manager, Project Management (Hybrid)

Overview

Sr. Manager, Project Management (Hybrid)

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

In this role, you will be responsible for project management and transformational change in the acquisitions offers area. This will include working across operations managers, software engineers, and product leaders to drive significant and efficient improvements that unlock massive customer potential. You will leverage data to glean insights, make decisions, and communicate to audiences at all levels. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity and engage with Product and Tech leadership to design efficient and effective controls.

On any given day you will be: 

• Designing, developing, managing, and leading product operations initiatives in a complex dynamic environment, revising needs to meet changing requirements and serving as a subject matter expert

• Partnering cross-functionally with internal customers to provide strategic and tactical thought partnership to effectively drive results

• Building relationships and collaborating with key stakeholders to ensure delivery of commitments

• Distilling big picture intent into pragmatic requirements, priorities, and implementation plans 

• Intimately understanding the heart of acquisition product operations and represent the voice of that operation to multiple product teams and internal stakeholder groups 

• Leading developing products, benefits definition, management of changes in the operational environment

• Ensuring the day-to-day delivery of key functions required for managing customer accounts while problem solving with the team and key stakeholders

• Creating and delivering presentations to senior management. Guiding and influencing senior management discussions and decisions

The Successful Candidate:

• Thinks strategically, understands the big picture but is also able to execute flawlessly with close attention to detail

• Builds strong relationships, influences across levels and functions, and delivers great results through others

• Asks the tough questions and challenges the status quo

• Solves complex problems and drives action across the organization

• Has a bias towards action, tries things and sometimes fails. 

• Works well in a hybrid agile framework and coordinate iterative delivery with a focus on results 

• Thinks end-to-end and puts the customer first

• Understands the goals and leverage in Card Acquisitions

• Is technology fluent - needs to be able to work in a technology world and ask great questions of product and systems engineering counterparts 

• Has experience automating complex and entrenched processes and delivering improvements

• Leverages analytical, risk, and process management skills to improve customer outcomes and increase our efficiency

• Represents the organization well across the company and externally; enhances the organization’s brand

• Creates high levels of energy and motivation throughout challenges and obstacles 

• Develops strong relationships with product leaders and other stakeholders

• Seeks to be a part of diverse, inclusive team where there is an emphasis on caring for the customer, associate well-being and fostering strong relationships

• Is comfortable leading teams through complex changes

Basic Qualifications:

• Bachelors Degree or military experience

• At least 5 years of experience in Project management or Product management 

• At least 5 years of experience working with analytical, data management or software engineering teams

• At least 3 years of stakeholder or relationship management experience

Preferred Qualifications:

• Masters Degree or MBA

• 6+ years of experience in Project management or Product management

• 6+ years of experience working with analytical, data management, or software engineering teams

• 5+ years of experience in Technology Delivery (software or infrastructure)

• PMP, Lean, Agile or Six Sigma certification

• Strong communication, problem solving and collaboration skills 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $161,500 - $184,300 for Sr Manager, Project Management

Riverwoods, IL: $161,500 - $184,300 for Sr Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).