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The innovative tech behind Capital One rewards

At Capital One, our human-centered approach to technology means we deeply understand customer needs. Combined with the in-house tech associates design and develop, our teams solve unique, challenging problems in ways that delight our customers and enhance their experience.

Discover a few examples of that innovative work. 

Creating efficient travel experiences

Riley is making customers’ travel days a little less stressful. He helped create a mobile digital pass to make it easier for customers to check in at Capital One’s airport Lounges. Previously, travelers had to use a credit card to enter.

“We know that many customers are already using their phones to access their boarding pass, so we wanted to make it more efficient for them to have all their travel needs in one place,” said Riley, a product manager for the Airport Lounges team. 

To bring this customer experience to life, Capital One tech teams built two application program interfaces (APIs)—protocols for building and integrating application software. One, the Digital Wallet Service, controls passes on Android and iOS devices. The other API, Lounge Digital Pass, manages customer visits to Lounges. 

See the technology in action.

At Capital One, we always aim to build tech in a reusable way. This digital wallets tech was built so that other dev teams across the organization can use it too for their own use cases. 

“Like with everything at Capital One, there’s a thoughtfulness to how we can expand upon whatever we’re building so it helps others,” Riley said. “It’s very exciting to be part of something so many of us will use.”

Learn more about how this technology was built.

Saving money through Shop with Rewards

Swathi joined Capital One to help customers by putting to use the latest technology. She’s achieved both of those goals by assisting in the creation of Shop with Rewards, an API that grants customers the ability to use their rewards to checkout in-store and online with select partners.

Swathi, a lead software engineer, used a mix of Amazon Web Services and the Go programming language to design the API that Capital One partners can use to help customers redeem their rewards. 

“When you’re using these new technologies, there’s a big learning curve,” Swathi said. “Thankfully, my coworkers are very collaborative. We leaned on each other and discussed our ideas so everything was consensus-driven.” 

See the technology in action.

Swathi’s nerves quickly turned to excitement on launch day as she watched customers use their rewards to make purchases.

“Many of us were in a command center to make sure everything went smoothly,” Swathi said. “Once we realized the platform was in a good place, I began to feel so fulfilled. I’m directly enhancing our customer experience.” 

Get more details about the tech behind this project.

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