Principal Associate, Physical Access Control, Global Workplace Services

Overview

Principal Associate, Physical Access Control, Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add aPrincipal Associate, Physical Access Control  to ensure our employees have access to the spaces they work in.

The Physical Access Control Principle Associate is responsible for overseeing the design, implementation, and optimization of physical access control systems across Capital One’s corporate facilities. This Richmond, VA based role ensures that our physical access control system adequately provides a secure environment, complies with regulatory requirements, and supports our overall security strategy. The ideal candidate will have a solid background in physical access management, strong organizational skills, and the ability to collaborate cross-functionally to support security objectives.

The Ideal Candidate Should 

• Deliver clear, concise, and tailored communication to appropriate audiences across all levels.

• Build and maintain stakeholder relationships, proactively inform them, and apply relevant prior experience.

• Contribute to solutions with confidence, achieve desired outcomes effectively, and demonstrate leadership among peers.

• Consistently apply expertise, deeply understand day-to-day operations, and operate with little oversight and high success.

• Manage work effectively, consider multiple perspectives, and lead through ambiguity to gain buy-in and declare next steps.

• Hold self and others accountable to Capital One values and constructively challenges non-aligned decisions.

• Be open to creative solutions, collaborate with others to solve problems, and ground issue severity on level of impact.

• Manage work to deliver results per timelines, prioritize business-critical work, and manage high volume effectively.

• Respect individual contributions, actively helps others succeed, and consistently volunteers for staffing and training support.

Key Responsibilities: 

• Collaborate with the Facilities, IT, and Security teams to ensure seamless and secure physical access designs for new and existing locations.

• Work closely with the Badging team and Security Integrators to troubleshoot reported access related problems.

• Assist in regular assessments of physical access needs and modify or expand system designs to align with security goals.

• Continually optimize physical access control systems, ensuring efficient and secure management of access levels and permissions.

• Complete system audits and troubleshooting to address issues promptly, minimize downtime, and maintain compliance with security policies and regulatory standards.

• Monitor system performance, making recommendations for improvements, upgrades, or replacements as necessary.

• Coordinate with vendors and service providers to ensure system components are well-maintained, supported, and meet organizational requirements.

• Utilize system tools to ensure compliance with all applicable regulations, including but not limited to, industry standards, company policies, and legal requirements.

• Be the primary point of contact for physical access control issues, collaborating with HR, Facilities, and Security teams to address access needs.

• Maintain strict confidentiality concerning all special access control requests or work. 

• Assist with the entitlement assignments/ requests for advanced user access to OnGuard and the Visitor Management System

Basic Qualifications:

• Bachelor’s degree

• At least 3 years of experience in physical access control management or security systems.

• At least 3 years of experience working with physical access control systems, including hardware, software, and credential management.

• At least 3 years of experience managing vendor relationships and system service agreements.

• Knowledge of regulatory standards and compliance requirements (for example: OSHA, GDPR).

Preferred Qualifications:

• Bachelor’s degree in Security Management, Information Technology, Facilities management, or related field 

• At least 2 years experience working with OnGuard Lenel software (or equivalent access control software). 

• At least 2 years experience working with Security Integrators regarding troubleshooting electronic card readers and other access control devices. 

• At least 2 years experience in Corporate Badging & Security Operations.

• At least 1 year experience in project management support (use of Jira or other project management tools).

• Relevant certifications (For example: Certified Protection Professional (CPP), Physical Security Professional (PSP)

 At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $98,900 - $112,900 for Pr Associate, Security Services

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).