Leave and Accommodations Operations Manager

Overview

Leave and Accommodations Operations Manager

The Leave & Accommodations team is looking for an Operations Manager. This leader will oversee the teams responsible for administering leave benefits, disability benefits and accommodations under the Americans with Disability Act, for Capital One US associates. The Leave & Accommodations team plays a key role in our associates’ experience, providing support when associates need to take time away for their own health or to care for a family member, as well as providing accommodations so that each of our associates can thrive at work.

The Operations Manager will be responsible for leading a talented multi-level organization to successfully execute operational processes, drive continuous improvement and ensure regulatory adherence, all while providing our associates with the best possible experience during key moments that matter. 

Key responsibilities:

• Lead day to day operations of a multi-level team, to drive results and ensure key operating and performance metrics are met 

• Support escalated associate claim issues and provide direction for resolution and support, leading with heart and humanity

• Develop an ongoing training program based on industry best practices and emerging trends to ensure content and team remain up to date

• Monitor current and developing legislation to ensure operational processes are legally compliant

• Ensure team remains well-managed by monitoring key metrics, regularly auditing procedures, and owning risk identification, management and remediation 

• Continuously and proactively identify and implement process improvements to ensure accuracy, mitigate risks and drive efficiencies 

• Collaborate with vendors to improve administrative services and enhance the associate experience

• Manage staffing and forecasting based on volumes and trends 

• Manage a talented group of people leaders and individual contributors, supporting their professional development and fostering an inclusive environment

This role is for you if you are:

• Passionate about supporting associates during moments that matter, by creating a well-managed and seamless associate experience and exhibiting empathy and discretion when managing extremely sensitive information

• A strong communicator, with excellent verbal and written communication skills, able to tell a story using slides, data and insights

• Eager to learn, and become a subject matter expert and thought partner in the Leave and Accommodations space, influencing the team, senior leaders and vendors

• Excited by the opportunity to identify areas of improvement and implement meaningful change within our team and processes

• An individual with strong negotiation and influencing skills, who exhibits sound judgment in problem resolution

• Experienced with research and reporting techniques, and comfortable interpreting data

• Comfortable autonomously managing multiple cross-functional projects, with a variety of stakeholders 

Basic Qualifications: 

• At least 3 years of operational management experience

• At least 3 years of people leadership experience

• At least 3 years of experience analyzing historical data for the purpose of forecasting supply and demand and process improvements 

Preferred Qualifications:

• 4+ years of operational management experience

• 4+ years of people leadership experience

• Experience with developing a staffing and forecasting model

• Ability to lead large initiatives throughout an organization

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $132,800 - $151,600 for Manager, Benefits

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).