Manager, Hiring Logistics & Operations, Talent Acquisition

Overview

Manager, Hiring Logistics & Operations, Talent Acquisition

Are you a strategic leader with a passion for transforming the candidate experience and building impactful relationships? Join us as a Manager on the Hiring Logistics & Operations team, where you'll be at the forefront of shaping our post-offer processes, driving operational excellence, and creating a seamless experience for our candidates. 

In this role, you will provide strategic oversight of all candidate post-offer processes, leveraging your expertise to manage critical vendor partnerships, implement rigorous process controls, and cultivate relationships across the Joining Capital One Experience. You'll work closely with key stakeholders—including candidates, Recruiters, Risk Management, Onboarding, and various enterprise support functions—to ensure a truly exceptional experience for every candidate. Success in this role will require exceptional leadership, strategic communication, and an unwavering commitment to customer service and process integrity.

Primary Responsibilities:

• Lead a high-performing organization composed of direct and indirect reports, ensuring alignment with critical business priorities and performance standards.

• Direct sophisticated process management efforts that expertly guide recruiters and candidates through the complexities of the post-offer and background screening lifecycle.

• Drive impeccable process compliance and operational execution across all background screening functions for associates and contractors.

• Demonstrate insatiable curiosity and a strong aptitude to learn about the current regulatory environment and internal policies that govern this crucial process.

• Collaborate with internal business partners to interpret, apply, and implement legislative and regulatory guidelines, ensuring unwavering compliance and adherence to requirements.

• Lead transformative process-improvement initiatives, consistently focused on elevating efficiency, transparency, and the overall candidate experience.

The ideal candidate: 

• Is a proactive problem solver with the ability to leverage data to identify issues,  generate innovative ideas, and identify opportunities to optimize processes

• Translates strategic vision into executable plans, ensuring operational excellence through proactive risk management, communication and stakeholder alignment 

• Embraces each pillar of the People Leader Success Profile by providing inclusive, empowering and inspiring leadership to their team and championing professional development

• Is able to cultivate and sustain strong internal and external relationships to enable seamless coordination and delivery of enterprise objectives, promote a culture of teamwork and knowledge sharing, and partner effectively to strengthen processes

• Autonomously manages multiple projects concurrently, while pursuing continuous improvements and keeping stakeholders informed of progress

Basic Qualifications:

• High School diploma, GED or equivalent certification

• At least 2 years of people management experience

• At least 3 years of experience supporting, partnering and interacting with business clients and stakeholders

• At least 3 years of combined experience across the risk, process, or project management disciplines

• At least 3 years of experience in Human Resources

Preferred Qualifications:

• Bachelor’s degree or military experience

• 4 years of human resources experience

• 3 years of recruiting experience

• 2 years of experience as paralegal or experience in legal or law firm environment

• Certified as a Professional in Human Resources (PHR)

• Certified in Business Process Management (BPM)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $115,200 - $131,500 for HR Specialist

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).