Associate, Process Manager (Brand)

Overview

Associate, Process Manager (Brand)

Capital One is seeking a process oriented individual with a passion for continuous improvement to join the Enterprise Brand Governance team and lead our brand protection and domain management processes.  The Enterprise Brand Governance team is responsible for protecting Capital One’s brands and its digital distinctive assets across the company.  The ideal candidate has a growth mindset and a natural curiosity to explore while balancing the need for structured processes.

As an Associate in Enterprise Brand Governance you will apply your strategic, organizational, and influential skills to enterprise-wide challenges. You will team with world-class professionals across the company to drive consistency.  And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

You’d be a great fit if:

• Can effectively produce results with cross functional teams while navigating complex corporate organizations, processes, and culture

• Enjoy doing your research and applying judgment to solve business challenges

• Are curious about artificial intelligence and want to help grow a large scale protection program that uses it wisely

• The ability to handle multiple projects at once and meet aggressive deadlines 

• You understand the benefits of good process management and you use it to your advantage

• Passion to build structure in areas where you identify the need for

• Enjoy a little bit of everything, process management, risk management, project management, tech, and operations

• You are driven by curiosity and enjoy solving problems

Your Responsibilities:

• Day to day oversight of our brand protection and domain management processes

• Manage our corporate registrar relationship with our internal and external partners

• Monitor, report, and plan process improvement or redesign initiatives, and make recommendations on changes. Collect and analyze data for supporting recommendations. 

• Collect, analyze, and measure process performance data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review. 

• Collaborate on project teams and broader enterprise initiatives to represent business for changes that may impact department processes.  May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.

• Resolve complex problems, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns. 

• Build/maintain formal process documents (e.g. policies, standards, official stances, procedures, presentations, and diagrams) 

• Drive collaboration, set direction, manage expectations, and lead cross-functional teams

• Ensure independent escalation of risks, gaps, issues, non-compliance, and concerns to executive management and functional areas

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 2 years of experience in Business Process Management, Project Management, Relationship Management, Change Management, or Risk Management 

Preferred Qualifications:

• Experience in brand protection or managing a domain portfolio 

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification 

• Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals and ability to drive and execute an agenda in an uncertain and fluid environment.

• At least 1 year of Financial industry experience or highly regulated industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $80,100 - $91,400 for Associate, Brand

Richmond, VA: $72,800 - $83,100 for Associate, Brand

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).