Manager, Client Development - Auto Finance

Overview

Manager, Client Development - Auto Finance

As a Dealer Success Manager (DSM) Unit Manager with Capital One Auto Finance, you’ll have an amazing opportunity to coach, motivate, inspire, share winning best practices, and improve processes within our Sales Organization while working directly with our Outside Sales partners around the country. We are excited to be growing our team to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped change our industry for the better.

In your role, you will:

• Provides primary coaching and oversight to our DSM Associates by ensuring all protocols are being followed and business results are maximized.

• Responsible for leading a team of 8-12 high-performance associates, holding them accountable to meet and exceed all critical performance objectives and key performance indicators.

• Responsible for coordinating activities and partnering with the Dealer Sales Pod to obtain maximum efficiencies in production.

• Must possess a well-developed capacity to analyze and organize a team of DSM associates, including time management, account management, problem solving, and dealer customer interaction skills.

• Must be able to work independently and in collaboration with others on assigned tasks and projects while meeting all deadlines.

• Must be able to independently identify issues and proactively provide solutions.

• Must be able to engage directly and effectively with the key stakeholders to build strong relationships and to generate incremental origination revenue.

• Provides oversight on policy and procedure adherence and ensures compliant actions.

• Provide insights observed during dealer engagements to the associate and address training needed for common knowledge gaps identified.

• Effectively communicate across the organization including Senior Leadership

• Some travel may be required (~20%) to corporate headquarters in Plano and potentially opportunities for in field dealer visits.

Skills and Competencies:

• Strategic: Proven track record of making holistic assessments of our current state, defining an end state vision, and the audacity to articulate the path to get there. Conceptual thinking skills must be complemented by a strong orientation towards continuous improvement, given the complexity of our execution environment.

• Strong communication, negotiation and influencing skills:Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.

• Strong judgment, leadership and integrity:  Be a tenacious decision maker, able to bring a responsible approach to business while in a leadership position guiding execution resources.

• Clear results orientation: Focused on achieving both short and long-term goals. Be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 3 years of people management experience

• At least 3 years of experience in the Auto Finance Industry

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 5+ years of experience managing people or teams in the auto finance industry.

• 1+ year experience on analyzing data, reports and setting goals based on performance metrics

• Proficient in Google Suite products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $132,800 - $151,600 for Manager, Client Development

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).