Lending Platforms Associate, Process Management

Overview

Lending Platforms Associate, Process Management

Small businesses are the backbone of America and a vital part of the economy as a whole. Their success is essential to economic growth and prosperity. We believe that confidence is the best business plan. Within Capital One’s Small Business Bank (SBB) division, we help our clients stand out with personalized advice and resources that can help them prepare for what’s next. We’ve helped over hundreds of thousands of business owners secure their finances, streamline their cash flow and save time on banking. We provide a variety of competitive savings, checkings, escrow, lending and treasury management products. This is supported by our mission to help small businesses succeed. Our clients aren’t just our clients—they’re our business partners.

Capital One’s Small Business Bank is looking for an Associate who is inspired by people, process, data and technology and the endless possibilities they create. In this role you will support efforts to define, configure and optimize destination-state experiences for both our Associates and Customers. 

As an Associate within Small Business Lending, you will apply your strategic, analytical, and platform skills to enhance the lending experience for both internal and external customers. You’ll team with world-class professionals to develop and implement system, data, reporting, and process enhancements that ultimately impact the bottom line. This includes owning and optimizing reporting capabilities within the loan originations platform to ensure stakeholders have the insights needed to drive results. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. 

Responsibilities 

• Partner cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive business outcomes

• Support platform optimization and configuration vision and assist with requirements gathering, story writing, prioritizing, and execution in a complex, dynamic environment

• Effectively advocate for and represent the voice of customers (internal and external) to influence organizational objectives, roadmaps and the overall customer experience

• Ensure projects are being delivered on time and on budget within a challenging environment while simultaneously managing risk

• Build credibility and trust within the team, with our customers and with our stakeholders

• Apply strong communication skills to influence business decisions and inspire breakthrough results

• Regularly and systematically use data to uncover opportunities, track platform and process performance, and influence decision making

• Perform regular analysis of results and subsequent drivers to identify and implement continuous improvement efforts

• Drive transformational improvements in the customer experience / process

• Own the end-to-end reporting suite within loan originations platform–interpreting existing reports, identifying data gaps or opportunities for new metrics, and developing custom reporting to support business goals

• Stay current with platform enhancements to optimize reporting capabilities and ensure key stakeholders have timely, accurate, and actionable insights

What skills you need to bring to the table: 

• Exceptional Communicator: You will be communicating and partnering with your team and key stakeholders across all levels of the company. Verbal and written communication will be critical to your day to day work life. 

• Risk Management: At Capital One, every associate has the responsibility of risk management. In this role you and your teams will be responsible for running a well-managed horizontal operation that is perpetually audit ready. 

• Intellectual Curiosity: You will need to ask why, explore underlying issues, and create unique solutions to workforce challenges. You should find motivation in understanding why problems exist and how to solve them in a fast paced, live operation environment.

• Ability to Work with Data: You should be adept at utilizing Excel or Sheets PivotTables, functions, formulas, and conditional formatting to summarize, analyze, explore, and present summary data.
  

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 2 years of Project Management or Process Management experience

• At least 2 years of SaaS Platform Administration experience

• At least 2 years of Microsoft Excel or Google Sheets experience

Preferred Qualifications:

• At least 3 years of Project Management or Process Management experience

• At least 3 years of SaaS Platform Administration experience

• At least 3 years of Microsoft Excel or Google Sheets experience

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At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise- wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $64,700 - $73,900 for Process Manager

Richmond, VA: $64,700 - $73,900 for Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).