Principal Process Manager, AML Procedural and Operational Excellence

As a Principal Process Manager in Capital One’s Anti-Money Laundering (AML) department, you will be part of a smart, talented team responsible for reviewing and understanding the processes of Discover Financial Services (DFS) to ensure alignment with Capital One (COF) processes to enable Investigators to perform suspicious activity monitoring and other Financial Crimes Compliance tasks in efficient and well-managed ways. The Principal Process Manager will play a key role in delivering business solutions that drive consistency and resiliency to the AML program. In this position you will contribute immediately while strengthening your process management best practices.

We are seeking a dedicated and disciplined process professional who excels in a team environment. The ideal candidate will have excellent communication skills, attention to detail, and the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management while helping to integrate DFS work into COF.

General Responsibilities:

• Reviewing and understanding the DFS processes and comparing them to COF to understand the differences and making recommendations on how to integrate into a single FIU

• Determining if there are any best practices that could be incorporated into the COF processes to strengthen current processes

• Leading and owning oversight of process improvement work, caring for the overall design, development, implementation, and ongoing monitoring for sustainability purposes

• Collaborating with teammates, DFS peers, and stakeholders on integrating the DFS work into COF

• Using analytics and data to tell a compelling story to drive buy-in and strategy to resolve process breakdowns

• Recapping outcomes of Joint Investigations and share with leadership so we can understand the crossover and future impacts

• Using a customer-centric approach, identify and implement process improvements driving issue resolution / risk mitigation activities

• Developing and maintaining formal process documentation including procedures and process flow diagrams

• Influencing and effectively challenging our customers, providing thoughtful input to ensure business needs are met

• Facilitate and direct others on projects

• Capturing and communicating lessons learned from interactions, and applying them to future initiatives to enable continuous improvement

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of process or project management experience

• At least 3 years of anti-money laundering experience

Preferred Qualifications:

• Bachelor’s Degree

• Compliance, Anti-Money Laundering or Process or Project Management certification (Certified Regulatory Compliance Manager (CRCM), Association of Certified Anti-Money Laundering Specialists (ACAMS), Association of Certified Fraud Examiners (ACFE), Six Sigma Lean, Green Belt, Black Belt, Agile or Agile Coach, Project Management Professional (PMP), Business Process Management certification (BPM)) 

• 4+ years of experience in compliance or risk management

• Proficient in Microsoft Office or Google Suite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.