Senior Associate, HR Delivery

The HR Operations Senior Associate must have the ability to take a holistic, integrated approach to drive critical talent work to customers, leading multiple efforts from design to delivery. They will build rapport across a vast array of partners and stakeholders by leveraging excellent communication skills, proactively addressing dependencies, and inspiring action amongst the team.

What You’ll Do:

• Create structure, communication channels, and frameworks within the HR team in support of the full Team of Capital One Associates in Mexico

• Answer general associate inquiries and work with partner groups and stakeholders to bring problems to full resolution

• Build monitoring mechanisms, analyze feedback and effectiveness metrics, and identify opportunities for HR process improvements

• Facilitate and enable team productivity including identification of key dependencies and resources needed to execute on prioritized efforts

• Collaborate with peers, partners and stakeholders to elevate projects in flight and gather critical context 

• Look ahead to identify obstacles and make recommendations to drive future improvements to enhance impact, value and sustainability

Basic Qualifications