Overview

Senior Associate, Digital Designer and Storyteller | C&O Associate Insight, Media and START Team

At Capital One, we’re building a leading information-based technology company to be the bank of the future. Founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. 

In the Retail Bank, we want banking with Capital One to be simple, easy, and convenient from the moment a customer interacts with us, whether in-person, digitally or by phone. The Branch and Café Team within Retail Bank are the human embodiment of Capital One’s mission to 'Change Banking for Good.' As Ambassadors of our mission, they’re committed to delivering an elevated experience for every customer, every time.

In partnership with partners across Retail Bank, the Associate Insight, Media and START (AIMS) Team provides simple, compelling, and engaging multimedia experiences to help Ambassadors feel supported, connected and included. Our aim is to inform and inspire Ambassadors in an authentic, on-brand and fun way. We’re seeking a Digital Storyteller and Designer to join our passionate, creative, and entrepreneurial team of communications and design professionals.

About the Role

As a Digital Designer and Storyteller on the AIMS team, you’ll be a part of a smart, creative and talented team responsible for delivering rich multimedia experiences that that inform and inspire Ambassadors and associates to deliver a consistently excellent, seamless experience, that transforms routine, day-to-day transactions into highly impactful "moments that matter."

The ideal candidate is a master of their craft, a versatile designer and multimedia storyteller who is highly proficient technically and can create equally compelling and effective videos, graphics, logos, and web designs. The desired experience and skillset is as follows:

• You’re a master of technical video production, filming and editing techniques and can bring a story to life beyond the standard interview style videos. You excel at telling stories in a clear, concise and creative way using formats like Instagram and TikTok-style videos, commercial, marketing and promotional videos, and event recaps/story videos.
• You’ve got a strong portfolio in graphic design that shows how you’re always on the cutting edge of new design trends and are a master at producing striking, effective graphic designs that are fresh, impactful and on-brand. 
• You’re a brand advocate and see brand standards as essential to your ability to produce effective, engaging and impactful multimedia solutions and you have the ability to brand and promote products, information and strategies tonally through aesthetic design.
• You know web coding languages, such as HTML and Javascript, are in tune with current web design styles and standards, and possess proven skills in UI/UX design. You preach the importance of form and function working together to create the best user experience/product. 
• You’re an idea incubator who enjoys ideating with others and chasing leads for great stories to tell and news to share. You empower and inspire other designers on the team by sharing your work and seeking feedback, recognizing collaboration and feedback help make a product even better and stimulate more ideas.

• You juggle multiple tasks masterfully while delivering great results. We’re inherently entrepreneurial, which means we’re never without multiple projects in flight. There’s always something going on and, when there’s not, you can find something else to do. You’re self-organized, efficient and well-managed, so you can focus the majority of your time and energy on your craft.
• You take pride in your work. The multimedia resources and experiences we create are a direct result of our dedication. We strive for excellence.
• You’re a team player and thrive in a fast-paced production environment. We balance our workloads and have a great time with each other, however we have lofty goals that can’t tell time. “That’s not my job” is not in our vocabulary. We’re always in each other’s corner. We strive for a delicate balance of play, purpose and home life fulfillment. 
• You plan ahead, can adapt to change quickly, and are always innovating. We want you to be able to see what’s coming our way while being flexible and adaptive. We only look backwards to learn; otherwise we’re looking to the future. Our decisions are rooted in strategic analysis with a taste for innovation, and we’re no strangers to using AI.
• You’ve got game and can show it. You’ve got a strong portfolio in video production, graphic and web design that shows how you’re always on the cutting edge of new design trends and are a master at producing engaging and compelling multimedia experiences that are fresh, impactful and on-brand.

Your day-to-day may look like:

• Executing video production processes to ensure well-managed, high-quality, on-brand content:
  • Partnering with the business leaders and intent owners to establish video intent and storyline
  • Writing creative briefs, scripts, storyboards
  • Organizing and managing the production
  • Filming or coordinating filming, and/or editing videos
  • Partnering with the external film crews and editors
• Delivering graphic design solutions across various channels and platforms applying Capital One brand standards to ensure high-quality production value
  • Email and newsletter design
  • Article layout/design
  • Logos and branded marks
  • Slide templates/designs
  • Infographics
• Designing, developing and maintaining intranet sites within Capital One’s design system and platform to ensure on-brand, and quality user experience
  • Creating visual layouts for internal web pages, e.g. wireframes
  • Building/coding web pages in LumApps, employing HTML and Javascript
  • Managing updates/additions to web content
• Participating in and employing Agile practices, as well as good organization, time management and communication skills
• Collaborating with Well-Managed Process Owner on process improvement work by lending insights, support and feedback
• Building connections with the broader Retail Bank and enterprise-wide multimedia communities

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 3 years of experience in filming, editing, and video production using Adobe Premiere
• At least 3 years of experience in Adobe Creative Suite CC (Illustrator, Photoshop, InDesign)
• At least 1 year of experience in web design using HTML or JavaScript
• At least 1 year of experience in UX or UI design
• At least 1 year of experience working with Google Suite products

Preferred Qualifications:

• Bachelor's degree in Communications, Video Production, Computer Science, Web Design, or Graphic Design
• 5+ years of work experience in web, logo, or graphic design
• 5+ years of work experience in video production and editing in Adobe Premiere
• 2+ years of experience using Google Suite
• 2+ years of experience in UI or UX design
• 1+ year of experience developing web pages in LumApps
• 1+ year of experience formatting and laying out online articles
• 1+ year of experience working with Agile methodologies

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $88,800 - $101,300 for Sr. Communications Associate

Richmond, VA: $80,800 - $92,200 for Sr. Communications Associate

Wilmington, DE: $80,800 - $92,200 for Sr. Communications Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).