Manager, TDRM Associate Experience

Overview

Manager, TDRM Associate Experience

Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, software quality, and data management. 

Technology & Data Risk Management (TDRM) is a small organization that packs a big punch. The ~200 professionals in TDRM are trusted experts who oversee ~14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, and tech risk, and data management risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.

For years, the cybersecurity community has debated whether the CISO should report to the CIO or not. In regulated financial services, the answer is: both. The first-line CISO has operational responsibilities and reports to the CIO. The second-line Chief Tech Risk Officer (CTRO) and the Tech & Data Risk Management (TDRM) organization have broader responsibilities for cybersecurity but also reliability, software quality, resilience, and the risk of failing to manage our data. The CTRO is independent and oversees the work of the CISO, the CIO/CTO, and the Chief Data Officer. The CTRO reports to the Chief Risk Officer, who reports directly to the CEO. 

Our business leaders must make technology decisions constantly. TDRM makes sure they have the tech and data risk information they need to make good decisions. Associates within TDRM are highly-skilled information security, cybersecurity, site reliability engineering, technology, data analyst, data scientist, and risk management professionals. They have a wealth of experience and a demonstrated ability to add value with their advice and to deliver high-impact results.

The TDRM Strategy & Delivery Team owns our organization’s internal strategy development and oversees its execution through objectives and key results (OKRs). In addition, this team drives our onboarding program, TDRM learning and development, and associate experience activities that support culture and engagement. The team is seeking a project manager who can bring fresh, bold ideas to connect and engage our associates, as well as manage a body of recurring operations.

In this role you will have the opportunity to wear many hats and make an incredible impact on the TDRM organization. You will partner to lead the well-managed execution of our associate engagement strategy aimed to create a strong community across TDRM and foster an inclusive, inspiring, and fun culture.

We are looking for a creative problem solver with exceptional communication skills and a sharp eye for detail. The ideal candidate will thrive in a fast-paced environment, adapting seamlessly to change while overseeing a wide array of daily functions. This role offers a unique chance to manage diverse responsibilities and make a tangible impact.

Responsibilities:

• Co-lead and execute key activities and processes that support our team and associates such as recognition and associate engagement programs

• Help drive communications strategy; coordinate with Corporate Communications to oversee the communications calendar; maintain a critical eye to timing, overlap, appropriateness, and coordination

• Co-lead our internal engagement team to develop content and activities that support our associate engagement strategy, such as pop-up events, and celebrating associate moments that matter

• Draft decks, communications, newsletters, and other campaign related messaging, often partnering closely with Corporate Communications

You’ll need to wear many hats including:

• Project Leader: You’re detail- and process-oriented and adeptly manage several projects and initiatives at once with supportive direction. You have relentlessly high standards and attention to the smallest details with the ability to adapt to change quickly.

• Problem-solver: You understand intent and goals for a project, propose plans to meet those needs, and autonomously pursue options to deliver results in a well-managed manner. You bring in data and metrics to ensure we’re working the needle and identifying insights.

• Juggler: You don’t get overwhelmed or flustered easily. You seek guidance to reprioritize as needed to adjust with changing business needs, and take action with urgency as appropriate. 

• Valued partner: You have a proven track record of collaborative work relationships and you thrive in a matrixed environment.

• Team player: You are highly motivated and willing to roll up your sleeves and get the job done, even in situations where the work is outside of the scope of your respective role.

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 3 years of experience in Project Management

• At least 2 years of experience supporting executive leaders

• At least 2 years of experience in a chief of staff role

• At least 2 years of change management experience

Preferred Qualifications:

• Project Management Professional certification 

• 5+ years of experience in Project Management

• 5+ years of experience supporting executive leaders

• 5+ years of experience in a chief of staff role

• 5+ years of change management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Manager, Project Management

Richmond, VA: $138,100 - $157,700 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).