Manager, Corporate Issues & Crisis Communications

Overview

Center 1 (19052), United States of America, McLean, Virginia

Manager, Corporate Issues & Crisis Communications

At Capital One, we’re building a leading technology company. Founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One helps our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

About the Role:

Capital One is looking for a strategic, results-driven communications professional to join a talented group of communicators on our Corporate Reputation team within our Corporate Communications team. 

Working for one of the world’s most recognized brands that is ranked #106 on the Fortune 500 and #15 on Fortune’s 100 Best Companies to Work For, Capital One provides multiple opportunities to learn and grow while engaging across the enterprise to both bolster and protect the company’s reputation. 

Our work demands diverse skill sets including experience in creating and executing crisis communications plans; developing communications plans to build reputation; engaging with top tier media; coaching peers to mitigate risk; supporting strategies with analytics and insights; and more.

As a key member of the Issues and Crisis communications team, this person will provide real-time, strategic counsel to executives, gain alignment with stakeholders and support execution in a well managed manner. This person will partner within our broader External Affairs team and with business leaders throughout the enterprise, to build and lead issues and crisis communication programs that are proactive and reactive in nature and focus on both internal and external audiences. 

This position requires exceptional written, verbal, and presentation skills; solid understanding of and experience working to build and protect corporate reputation; experience working with top tier media; experience leading projects and programs to meet team objectives; and the ability to build trusted relationships - with both internal and external stakeholders - while operating in a fast-paced, matrixed environment and an ability to successfully build in white space.

Primary Responsibilities:

Exhibit a deep understanding of the business and potential issues

• Work closely and engage with key stakeholders to build trusted relationships 

• Identify reputation building themes, topics and content that resonate with various audiences and meet timely objectives

• Leverage data and insights to inform proactive and reactive engagement and measure success 

• Advise comms teams on effectively navigating potential risks and sensitivities

• Ability to work seamlessly as part of a team, in an open and collaborative environment

Develop and drive communications strategies that mitigate potential reputation risk

• Operate in cross-functional teams advising on communications strategies and providing real-time counsel

• Reinforce engagement strategies through providing perspective of the current media environment

• Develop comms strategies that advance and protect corporate reputation including, supporting messaging and materials

Partner and collaborate within Corporate Communications and External Affairs 

• Tell a unified story to enhance Capital One’s reputation, ensuring all efforts reflect and bolster the enterprise

• Connect the dots to ensure all key teams are engaged and key audiences are taken into consideration in managing and mitigating issues

Embrace research, measurement and analytical thinking as a means to drive Impact 

• Ensure all work is executed through a lens of strategic impact and measurement, leveraging the latest tools and technology to showcase how communications is driving business outcomes, brand awareness and engagement

Basic Qualifications:

• Bachelor's degree or military experience

• At least 5 years of experience in developing and implementing issues and crisis communications strategies at an communications agency or a publicly traded company

• At least 5 years of experience in partnering with and consulting business leaders on strategic communications

• At least 5 years of experience in managing external communications strategies

• At least 5 years of experience in managing multiple projects simultaneously

Preferred Qualifications:

• Bachelor's Degree in English, Journalism, Mass Communications, Marketing or Public Relations

• At least 10 years of experience in developing and implementing issues and crisis communications strategies at a publicly traded company

• At least 5 years experience in financial services or other highly regulated industry

• At least 5 years of experience consulting c-suite executives

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).