Sr. Manager, Corporate Communications

Overview

West Creek 1 (12071), United States of America, Richmond, Virginia

Sr. Manager, Corporate Communications

At Capital One, we’re building a leading technology company. Founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One helps our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.                                            

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

About The Role: 

Capital One is looking for a strategic, results-driven communications professional to join a talented group of integrated communicators on our Corporate Communications team. 

On the Corporate Communications team, you will be responsible for working with key executives and their leadership teams to understand areas of need and build sustainable communications strategies designed to share the vision of the organization as well as engage, empower and inspire associates. With a focus on executive and internal communications, you will be a part of a talented team who brings the organizational strategy to life for our associates. We are looking for a confident communications leader who is obsessed with inspiring change through innovative experiences, content, and storytelling. 

This position requires exceptional written, verbal and presentation skills; experience consulting executives; the ability to lead projects and work with multiple stakeholders or partners to meet objectives; and a proven track record of building trusted relationships and influencing key stakeholders to achieve the best results with associates, customers and the business in mind.

Responsibilities Include:

• Build and execute strategic plans for executive-level leader communications for internal and external audiences 

• Lead with the customer and translate needs into thoughtful strategies

• Write, proofread, and edit communications needed to support strategic plans 

• Effectively leverage a suite of communication channels while innovating on new channel opportunities

• Work effectively in cross-functional teams to advance the team and leadership’s communication strategy and implement a range of creative solutions to reach key target audiences

Ideal Candidate Should Have: 

• Experience developing and executing successful communications strategies including executive-level leader communications support

• Exceptionally strong written and verbal communication skills

• Ability to present complex subject matter in a clear, concise, and compelling manner

• Expertise in relationship building with proven ability to work effectively with multiple stakeholders, including peers, executive leaders, and senior management

• Ability to flip back and forth from strategy to tactics quickly

• Self-motivated with strong organizational skills, attention to detail, and ability to prioritize 

• Ability to work as part of a team, in an open and collaborative environment

• Creative, integrative problem-solving and structured thinking

• Strong project management skills and ability to handle multiple projects simultaneously

• Ability to use data to optimize and enhance channel and messaging

• Easily adapts to change and takes on a growth mindset approach 

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 5 years of experience of executive communications

• At least 6 years of experience in planning, execution, and analysis of communication or marketing programs

• At least 7 years of experience in corporate communications, internal business communications, leading organizational change and communication projects, or any combination of these experiences

Preferred Qualifications:

• At least 1 year of experience in financial services, technology or other highly regulated industry

• At least 1 year of project management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).