Principal Associate, Process Manager - PULSE Disputes

We are seeking dedicated, disciplined professionals who thrive in collaborative environments. The ideal candidate possesses exceptional communication skills, advanced analytical capabilities (Python coding, SQL queries, Tableau development), meticulous attention to detail, and the agility to adapt in a fast-paced, evolving landscape.

This position is central to driving thought leadership through comprehensive operational analysis and the evaluation of solution options and associated risks. As a part of the team, you will closely partner with the Disputes Researchers and Operations Analytics team to identify and develop process improvements

General Responsibilities: 

• Proactively identify and implement process enhancements that drive issue resolution and mitigate operational risks.

• Lead and own the oversight of targeted process improvement work streams while collaborating with the Operations Analytics team on large-scale strategic initiatives.

• Utilize robust problem-solving frameworks to develop hypotheses, conduct rigorous testing, and deliver data-driven solutions from initial scope through implementation and monitoring.

• Design and deploy sophisticated Tableau dashboards, leverage Python scripts for automation, and execute complex SQL queries to extract actionable business insights.

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment