Innovative banking roles you didn’t know about

At Capital One, no two jobs are identical, but everyone contributes to the same mission: change banking for good.  While some positions—café ambassadors, business bankers and the tech teams behind our digital tools, for example—have a more direct connection to our customers, we have a variety of roles that help take our work to exciting new places.  

Discover how a few associates in finance, legal and communications support innovative banking and why they chose to work at a place like Capital One.

Breaking down finances

Athena’s best days happen when she helps associates understand a complicated quilt of numbers. 

Athena, a senior associate in the Finance Rotation Program, forecasts and manages budgets for Human Resources teams. As part of that process, she meets with various HR representatives to break down their budgets and answer any questions they have. 

“It’s easy in my job to have tunnel vision on crunching numbers, so it’s nice to see how my work directly supports our teams who recruit talent,” Athena said.

Athena has supported Capital One since day one of the Finance Rotation Program. She spent her first year with the Liquidity Risk Management team, upkeeping forecasting models reported to the Federal Reserve. 

Both positions have given Athena plenty of opportunity to become better at supporting associates and Capital One. She’s learned from her manager how to use the programming language Python to make budget databases easier to manage. She’s also taken Capital One-designed courses about Amazon Web Services, how the enterprise generates revenue and tech for non-engineers. 

The investment in her growth is why Athena joined Capital One.

“There’s this endless cycle of support,” Athena said. “I might be helping someone as part of my job, but part of why I do that so effectively is because countless people have supported me in my own growth. It’s been an invaluable learning experience.”

Creating a Capital One footprint

Every Capital One Café is a pleasant reminder of Dimitri’s work.

Dimitri, Café Real Estate business counsel, handles legal matters that affect our Cafés. His week includes everything from drafting, reviewing and negotiating leases, to advising on construction and operations questions, to working with in-house and outside counsel litigation attorneys on pre-litigation matters. 

“I’ve found working as in-house counsel, rather than being in private practice, to be a lot more collaborative because we’re all supporting the same client,” Dimitri said. “We get to focus on and learn about that client without having to hunt for new opportunities.”

The collaborative culture means Dimitri has the time and support to study new legal areas. He’s working with his manager to understand associate safety, security and risk laws. 

“I’ve always felt like I can make my own decisions at Capital One,” Dimitri said. “It’s empowering to know I can do great work that makes a difference while still learning from people at the top of their fields.”

Fueling momentum for tech innovation

For Bridget, communication isn’t just about sharing updates—it’s about helping thousands of technologists navigate change and stay inspired.

As a manager in Global Enterprise Communications, Bridget partners with Card Tech and Product leaders to keep teams aligned as technology rapidly evolves. When new tools or processes roll out, she works to make transitions feel seamless rather than daunting.

“Change is happening all the time at a company at the forefront of innovation,” Bridget said. “As communicators, our goal is to put ourselves in every audience’s shoes, anticipate their questions and share information so teams feel prepared.”

Beyond supporting tech shifts big and small, Bridget also sparks innovation through internal Town Halls. During these events, teams gather to review strategy, share ideas and celebrate wins—with communications driving the event storyline, leadership support and associate engagement behind the scenes.

“We help associates get to know their leaders and each other as human beings,” Bridget said. “Investing in opportunities to bring people together and boost team culture keeps them inspired to build solutions that have a real, direct impact for Capital One and our customers.”

That drive to empower others mirrors Bridget’s own journey. She joined as a contractor before coming on full-time, earning five promotions in 10 years by advocating for her growth and learning from mentors along the way. Beyond her daily role, she also co-leads the Communications Practice Area in Capital One’s Pro Bono program, helping nonprofits and small businesses solve operational challenges nationwide.

“Capital One’s culture gives us the flexibility to do great work and pursue passions outside our jobs,” Bridget said. “Leadership models that trust from the top down, which keeps me excited to keep growing here.”