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Alisha, a Capital One associate, smiles on a bridge wearing a white blazer and blue shirt

How Alisha builds safe spaces in Capital One Cafés

Alisha loved grabbing a cup of coffee at the local Capital One Café during her time serving in the U.S. Air Force. She was impressed by the warm and inviting atmosphere, and Capital One’s commitment to meaningful community relationships.

After leaving the Air Force, she applied to Capital One because of her fond relationships. Now, she’s working as a program manager creating safe and welcoming spaces for Capital One Café goers and associates.

“Capital One shows up in more than just banking,” Alisha said. “Our work extends beyond what’s expected and really transcends into our community.”

Relationships build safe spaces

Alisha’s work is focused on creating guidelines to make Capital One Cafés a great place for customers and community. This work relies on building and maintaining relationships, including those with community leaders and non-profit organizations. These relationships provide Café employees with resources to give local support to those in need.

“Once we started engaging nonprofits and other people in the community, we were able to get out there, meet people and build strong connections,” Alisha said. “We have resources and relationships to help patrons.”

Alisha relies on relationships with customer-facing staff and partners within Capital One to make her work happen. She’s proud of the energetic and passionate team she has built, and the rewarding collaboration between coworkers.

“I cannot say enough about my team. They continuously think creatively. They're innovative, they're smart, and they're not afraid to ask questions,” Alisha said.

Relationships build acceptance

Alisha’s passion for building strong relationships began during her 12 years of service in the Air Force, where she was a logistician and instructor. It was through these relationships that she first discovered Capital One and learned about our commitment to inclusion.

“The military is all about family. You rely on each other, and it's the same way at Capital One,” Alisha said.

Maintaining meaningful relationships means showing up as your full self. Through her work creating welcoming spaces, Alisha is making it easier for others to be themselves and feel supported at work, in a Capital One Café and beyond.

“At Capital One, I don’t have to change the way I speak or wear my hair,” Alisha said. “I can walk into a room, and I know I will be supported.”

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