Senior Process Manager

As a Senior Process Manager in the Centralized Team, you will be working with the Agency Finance Deal Teams and Centralized offshore teams to support loan Originations and related processes. As a Senior Process Manager, you will:

• Proactively manage the third-party report process including obtaining bids, engagement, drafting site inspection memos and scheduling site inspections, tracking status and due dates 

• Manage cost accounting summaries, track vendor invoices and ensure timely payment

• Maintain loan system of record (Salesforce) to support Underwriting and Closing activities.

• Manage and deliver loan documents and data to Agencies

• Execute tasks and responsibilities in compliance to Bank and Agency, regulations and guidelines

• Support various Compliance and Audit reviews including providing responses to data needs, process walkthroughs, issue remediation and designing new controls and documentation

• Support identification of processes that are good candidates for standardization, digitization or automation and helping design new processes

• Lead projects from start to finish including scoping, coordination with stakeholders, planning and tracking status

• Support oversight of processes assigned to offshore team by building a good understanding of their responsibilities and helps them to navigate through competing priorities

• Support vendor management functions and ensures they are compliant with the Agency guidelines

• Create, update, and maintain procedures & job aids related to the Centralized Team’s functions

• Provide updates / support to stakeholders in the absence of supervisor to ensure a continuous flow of work

Basic Requirements:

• Bachelor’s Degree or military experience

• At least 3 years of experience in Process, Program or Project Management

Preferred Requirements:

• 4+ years of experience in Process, Program or Project Management

• 4+ years of banking experience working in loan administrative function

• Fluency in either Microsoft Office or Google Suite

• Excellent business writing and verbal communication skills

• Ability to work independently as well as collaboratively in a team environment

• Advanced degree or certification

**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**