Work From Home, Principal Associate VM- Extended Ops management

Overview

Work From Home, Principal Associate VM- Extended Ops management

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)

• 23320 (Chesapeake, VA)

• 33634 (Tampa, FL)

• 89144 (Las Vegas, NV)

• 75024 (Plano, TX)

• 19801 (Wilmington, DE) 

• 68521 (Lincoln, NE)

• 56301 (St. Cloud, MN)

Do you have a passion for direct mail print production? Are you passionate about the customer experience? Then the Direct Marketing Operations team is the place for you! As a Principal Extended Operations Associate for the Direct Marketing Operations production team, you will be responsible for managing the relationship between Capital One and various suppliers to ensure flawless operational performance and delivery. As a team lead, you will be asked to help establish a framework for ensuring ongoing monitoring of operational performance to validate against both customer promise and well managed expectations. This will include monitoring reports which include detailed supplier performance, communication of performance to suppliers, and development of performance remediation plans, as needed. Additionally, you will have responsibility for driving innovation in direct mail, understanding the objectives of various lines of business and then developing and managing the outsourced supplier network that meets performance, cost, and risk goals. You will lead teams in the development of strategies, processes, or projects that will improve business performance, with additional responsibility to be a steward of the team’s skills and bandwidth to leverage strengths and fill gaps, address performance and risk areas, and advance strategic objectives.

Responsibilities:   

• Partner with LOB Leads and Suppliers to drive the execution of critical business tasks

• Lead team of associates aimed at Print Production activities, driving innovation  and shaping a process improvement agenda

• Assess and manage supplier performance, reporting, analysis and communications of supplier performance 

• Lead process design and analysis projects in concert with internal customers and external suppliers

• Ensure visibility and transparency to internal and external stakeholders to the health of operations, including identification of critical needs/dependencies 

• Expected travel ~up to 25% (not required)

Basic Qualifications:

• High school diploma, GED or equivalent certification

• At least one year of experience in People Management

• At least one year of experience in Process or Project Management 

• At least 2 years of experience using Google Suite or Microsoft Office

Preferred Qualifications: 

• Bachelor’s degree or military experience

• At least 1 year of experience in direct mail print production

• At least 1 year of experience in Supplier Management

• At least 2 years of experience in People Management

• At least 2 years experience in Project or Process Management

• Project Management certification or PMP certification 

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred 

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page 

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or

56301 (St. Cloud, MN) and report in person, when required, with at least than 24 hours notice.

We are unable to consider applicants who: 

• Do not maintain network-compatible internet access

• Live or work beyond the 100 mile radius of their dedicated location, or  

• Live or work in the state of California. 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $98,900 - $112,900 for Principal Extended Ops Assoc.

Chesapeake, VA: $98,900 - $112,900 for Principal Extended Ops Assoc.

Tampa, FL: $98,900 - $112,900 for Principal Extended Ops Assoc.

Lincoln, NE: $98,900 - $112,900 for Principal Extended Ops Assoc.

Las Vegas, NV: $98,900 - $112,900 for Principal Extended Ops Assoc.

Wilmington, DE: $98,900 - $112,900 for Principal Extended Ops Assoc.

St Cloud, MN: $98,900 - $112,900 for Principal Extended Ops Assoc.

Richmond, VA: $98,900 - $112,900 for Principal Extended Ops Assoc.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).