Vehicle Remarketing Auction Representative

Overview

Vehicle Remarketing Auction Representative

This position will manage relationships and inventory at vendor auction locations. The Vehicle Remarketing Auction Representative is responsible for the sale of vehicles at auction.  This independent role requires digital representation or physical travel to city of auction site to inspect vehicle inventory prior to sale, ensuring accuracy of condition reports and validating appropriate reconditioning has been completed.   Responsibilities include inventory and expense management in conjunction with auction oversight of adherence to Capital One guidelines and policies.  Auction representatives are expected to manage relationships with auction management and report sale performance and metrics.   

The position is 100% remote with weekly travel. Travel may support multiple regions and will be determined by business need.

Responsibilities:

- Digital representation or travel to various auction locations representing Capital One vehicles sales at auction.

- Performance Management of Vendor Locations. Identify operational opportunities, recommend process improvements, and influence partners in order to maximize retention 

- Maintenance and growth of business relationships within the auction industry.

- Rapid response and flexibility in a challenging environment where new variables are constantly  

  emerging.

- Audit online vehicle condition reports, announcements, and expenses for accuracy according to Capital One contract and guidelines. 

- Inventory management, escalations, and issue resolution at vendor locations 

- Understanding of intermediate mechanical work to review repair estimates: basic codes, cause and effect of repairs, basic knowledge of parts pricing and repair costs. Must be able to look at a vehicle condition report/estimate and identify what needs repaired to meet our program requirements. 

- Knowledge of repairs that increase retention. Make smart reconditioning decisions to improve vehicle value and maximize recovery. 

- Ability to identify structural damage and previous repair on vehicles 

- Weekly reporting of auction performance metrics and identification of trending issues, ability to communicate current market conditions to senior leadership 

- Ability to make sound decisions within a fast-paced environment

- Manage compliance to Capital One policies, state and federal regulations, and NAAA best practices.

- Working proficiency of AutoIMS, excel, and the Google suite of products 

Necessary Skills:

• Professional Interpersonal Communication

• Excellent Time Management

• Able to work independently

• Sound decision making

• Able to manage vendor relationships

• Representation of Capital One at industry events and vendor locations 

• Able to Navigate Crucial Conversations

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 4 years of experience with vehicle auctions or the vehicle remarketing industry

Preferred Qualifications:

• At least 2 years of lead or supervisory or management experience in an auto auction or similar Industry

•  At least 2 years of lead or supervisory or management experience in Vehicle Remarketing

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred 

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page 

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $93,400 - $106,600 for Principal Extended Ops Assoc.

Richmond, VA: $93,400 - $106,600 for Principal Extended Ops Assoc.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).