Sr. Manager, Debit Horizontal Management (Hybrid)

Overview

Sr. Manager, Debit Horizontal Management (Hybrid)

Capital One's Enterprise Payments (EP) Debit Operations team, within the Retail Bank, is looking for a proactive Senior Manager to head the Debit Horizontal Management function. This role involves creating a comprehensive oversight framework for Debit payment types, encompassing strategy, operations, and risk management. By defining accountabilities across the ecosystem, acting as a strategic advisor, and monitoring end-to-end risks and controls, our team ensures a robust Debit framework.

In this capacity, you will lead the design and implementation of governance and strategic management across all Debit payment channels. Working with key stakeholders, you will deliver impactful results that refine Capital One's Debit strategies. You will be pivotal in advancing our well-managed agenda, preparing a sophisticated organization for growth, and utilizing technology to streamline initiatives, mitigate risks, and enhance the experience for both customers and associates.

As the leader of a high-performing team, you will be tasked with generating strategic insights and maintaining essential processes for Debit operations. Your responsibilities include governing Debit-related events and issues company-wide, ensuring major risks are escalated to Senior Management for timely resolution. You will also foster connections with ecosystem partners—including Operations, Initiation, and Advisors—to establish routines for monitoring operational metrics, controls, and risks that inform critical leadership discussions.

In this role you will drive results by navigating formal and informal organizational channels and influencing stakeholders at all levels. 

Key responsibilities: 

• Leadership: A successful track record of leading dynamic teams. Fostering a culture of empowerment by providing clarity, trust, and support with clear direction, and accountability to deliver strong outcomes. 

• Enterprise Partnerships: Collaborate with ecosystem partners (Advisors, Operations, Initiation) on routines and lead insightful discussions with leadership.

• Issue Resolution: Leveraging problem-solving and influencing skills to collaborate across teams and develop resolution to Debit-related events. 

• Operational Excellence: Drive disciplined execution and continuous improvement across processes, controls, and operational practices to deliver consistent outcomes. 

• Process Improvement: Identifying opportunities to streamline current monitoring processes. 

• Relationship Management: Proven ability to manage and influence third- party relationships with sound judgement and persistent drive.

• Risk Management: Ensuring Debit payment issues are identified and documented, with a focus on escalating major risk to Senior Management when necessary. 

The ideal candidate will demonstrate:

• Effective Execution: A proven ability to set direction and execute priorities effectively within a fast-paced, dynamic environment. 

• Strategic Leadership: The ability to develop business strategies that drive competitive success. 

• Strong Communication: Advanced interpersonal and negotiation skills to influence outcomes. 

• Team Leadership: Enable team success by setting priorities, removing obstacles, and empowering team members to own their work and deliver results. 

Location: West Creek 5 (Richmond, VA) or Center 2 (McLean, VA) or 802 Delaware Ave (Wilmington, DE) - this role is Hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

• Bachelor’s Degree or Military Experience

• At least 3 years of People Management experience

• At least 5 years of Process Management experience

• At least 3 years of experience supporting, partnering and interacting with internal and external business clients

Preferred Qualifications:

• Master’s Degree

• At least 5 years experience with multiple payment types

• At least 5 years of experience in risk, compliance or audit

• At least 6 years of Process Management experience leading cross functional programs

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $163,900 - $187,100 for Sr Manager, Process Management

Richmond, VA: $149,000 - $170,000 for Sr Manager, Process Management

Wilmington, DE: $149,000 - $170,000 for Sr Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).