Senior Risk Associate - Process Transformation

Overview

Senior Risk Associate - Process Transformation

As a Senior Risk Specialist for Process Transformation within Capital One’s Card Risk Office, you will be a crucial pillar of our first line of defense, proactively safeguarding the company's well-being. Your role will involve dynamic collaboration with business partners to strategically identify, expertly consult on, and flawlessly execute our cutting-edge Process Transformation agenda.

Capital One's Risk Specialists are not just professionals; they are the frontline guardians, dynamically navigating the ever-evolving technological and business landscape. These highly motivated experts combine unparalleled analytical prowess with exceptional organizational and communication skills to forge innovative solutions. They are forward-thinking, quick to adapt, and technologically brilliant.

Prepare for high-impact exposure across diverse lines of business! Senior Risk Specialists collaborate directly with leaders, spearheading groundbreaking initiatives that proactively manage risks within the Card business. This isn't just a role; it's a critical mission to empower the company's risk-takers with profound awareness of inherent risks, enterprise-level impact, and thrilling opportunities to dramatically reduce, mitigate, or entirely eliminate risks!

The ideal candidate is an individual who will eagerly take ownership in executing these risk management activities, with the unwavering support and expert guidance of an experienced vertical risk manager. Finally, this individual needs to possess an insatiable growth mindset, relentlessly seeking out and embracing new experiences and knowledge.

Responsibilities and Duties: 

• Creating and maintaining documentation of updated processes, work flow diagrams, procedures, and work instructions to drive process standardization and improve efficiency

• Using data and stakeholder input to identify specific areas where process changes can lead to increased efficiency, reduced costs, or improved customer satisfaction

• Evaluating existing workflows, systems, and procedures to pinpoint inefficiencies, bottlenecks, and areas for improvement and standardization

• Working with cross-functional teams to gather requirements, develop solutions, and ensure alignment with business goals

• Facilitating change by communicating proposed improvements, obtaining buy-in from stakeholders, and providing training and support

• Executing critical risk management activities across the domestic card business, both independently and via the vertical risk teams

• Managing time-bound deliverables including coordinating, influencing and negotiating priorities with teams to ensure goals are met; escalating when appropriate

• Managing time-bound deliverables including coordinating, influencing and negotiating priorities with teams to ensure goals are met; escalating when appropriate

• Collecting data and information, and using analytics and reporting to develop risk transparency to senior leadership and executives across the division

• Creating communications, job aids and project plans to in support of project management team 

Here’s what we’re looking for in an ideal teammate:

• You are a learner who seeks to understand a business area, its processes, risks and control environment

• You challenge the status quo but move quickly to pragmatic solutions

• You create energy and an environment that fosters trust, collaboration, and belonging.

• You possess a relentless focus on quality and timeliness

• You adapt to change and are intellectually curious. You like to ask questions, and test assumptions

• You have the capacity to deliver high quality work and effectively prioritize within a dynamic environment

• You have experience partnering with a cross-functional set of partners and influencing across an organization

• You develop influential relationships based upon shared risk objectives.

• You do the right thing and lead by example

• You have conceptual knowledge of technology and/or cloud

• You have strong oral and written communication, presentation, and influencing skills with a high level of attention to detail

Basic Qualifications: 

• High School Diploma, GED or equivalent certification

• At least 1 year of experience in Risk, Project, or Business Process Improvement 

• At least 1 year experience documenting process work flows and documentation of procedures

Preferred Qualifications:

• Bachelor’s Degree

• 2+ years of Project Management experience leading cross-functional projects and programs

• 2+ years of experience in Risk, Project or Process Management

• 2+ years of experience in Presentation or Communication

• 2+ years being a Subject matter expert in designated Risk Methodologies and corporate risk practices

• 1+ years of experience in Change Management 

• 1+ years of Compliance experience

• 1+ years of experience in Control Testing or Internal Audit

• 1+ years of experience working with audits or exams

• Certified Risk Management Assurance (CRMA) or Certified Regulatory Compliance Manager (CRCM)

• Lean, Agile, Six Sigma, Business Process Management, or Project management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $94,600 - $107,900 for Sr. Risk Associate

Richmond, VA: $86,000 - $98,200 for Sr. Risk Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).