Overview

Senior Process Manager, Process Transformation

Are you a strategic leader who excels at driving large-scale operational transformation and building high-performing teams? Do you possess the executive presence to influence senior leadership and shape the future of business operations?

The Commercial Bank’s Process Transformation team is seeking a Senior Manager to lead high-impact strategic transformation initiatives and manage a team of process improvement professionals. In this role, you will bridge the gap between high-level executive strategy and tactical execution, leveraging advanced process methodologies to drive efficiency, mitigate risk, and enhance client experiences. You will serve as both a strategic advisor to senior leadership and a people manager dedicated to coaching and developing top talent.

Responsibilities:

• Lead and guide transformation teams driving efforts from initial scoping through implementation and handoff balancing structure with creativity to deliver meaningful, sustainable change.
• Direct, mentor, and develop a team of Process Associates and Managers, fostering a culture of continuous improvement, accountability, and professional growth.
• Evaluate and leverage cutting-edge technologies, advanced analytics, and AI-driven automation capabilities to modernize workflows, reimagine future-state processes, and accelerate organizational transformation.
• Identify opportunities to integrate AI-assisted workflows and generative AI tools to make existing process management structures faster, more automated, and audit-ready.
• Partner with executive leadership to define, prioritize, and execute the portfolio of process transformation initiatives aligned with broader organizational goals.
• Oversee complex, cross-functional end-to-end process redesigns utilizing Lean, Six Sigma, and design thinking frameworks to drive measurable, sustainable business outcomes.
• Deliver compelling data-driven presentations, business cases, and strategic roadmaps to C-suite and executive stakeholders to influence decision-making and secure buy-in.
• Lead overarching change management strategies to ensure successful adoption and long-term sustainability of transformed processes across the enterprise.
• Establish performance metrics, key performance indicators (KPIs), and governance models to track, evaluate, and report the business impact of transformation portfolios.
• Prosci or equivalent Change Management certification.

You’d Thrive in This Role If You:

• Possess a strong strategic mindset capable of converting complex organizational challenges into clear operational vision and actionable roadmaps.
• Are a proven people manager who takes pride in building, guiding, and empowering high-performing teams.
• Stay at the forefront of emerging AI tools and are passionate about driving technology adoption across business operations.
• Demonstrate exceptional executive presence, with the ability to communicate, negotiate, and influence at all levels of leadership.
• Master process optimization methodologies and can flex them appropriately for agile, highly regulated environments.
• Thrive in managing complex cross-functional relationships across tech, risk, operations, and business lines.

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification.
• At least 5 years of experience in process improvement, business transformation, or management consulting.
• At least 5 years of experience managing projects and deliverables 
• At least 4 years of direct people management experience

Preferred Qualifications:

• Bachelor’s Degree or Military Experience
• Six Sigma Certification, Lean, Change Management or Agile certification 
• 6+ years of experience leading enterprise-level process transformation programs in financial services
• 3+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake) 
• 6+ years of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word) 
• 2+ years of experience implementing AI-driven automation, Large Language Models (LLMs), or digital transformation solutions within an enterprise environment.

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

#CommOps

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Charlotte, NC: $149,000 - $170,000 for Sr Manager, Process Management

McLean, VA: $163,900 - $187,100 for Sr Manager, Process Management

Plano, TX: $149,000 - $170,000 for Sr Manager, Process Management

Richmond, VA: $149,000 - $170,000 for Sr Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).