Senior Manager, Structured Content Management (Hybrid)

Overview

Senior Manager, Structured Content Management (Hybrid)

We're looking for an experienced Senior Manager to lead a team of content professionals in establishing and maturing our strategic structured content ecosystem, which will serve as the core blueprint for how we manage and deliver customer servicing intent.

Who We Are

We are a team of content professionals, dedicated to delivering clear, consistent, and effortless experiences across all customer touchpoints. We drive business value by creating and managing content that serves as the foundation for enabling our servicing experiences. We're a fast-paced, collaborative team committed to innovation and operational excellence.

What We Do

We are responsible for the end-to-end strategy, governance, creation, management, and optimization of content that supports our customer servicing channels. We are on a transformational journey to redesign and rebuild our content ecosystem, shifting from a traditional document-centric content model to a modern, modular, and structured approach that enables omnichannel delivery, personalization, and AI assisted servicing. 

Why We Need You

You will be the key people leader and strategic driver for maturing our structured content practice. We need your proven leadership to guide and mentor our talented content practitioners, ensuring the successful implementation of a scalable structured content model and architecture. Your expertise in content technology and your ability to influence senior stakeholders will be critical in driving adoption and proving the return on investment of this foundational shift in content management.

What You Will Do

• People Leadership & Development: Lead, coach, and mentor a team of ~5-6 content specialists, fostering a culture of high performance, accountability, and continuous improvement in structured content authoring and practice.

• Strategic Content Management: Define and champion the long-term vision, strategy, and roadmap for structured content management, ensuring it aligns with business goals for customer servicing intent and experience.

• Structured Content Expertise: Oversee the development, documentation, and implementation of structured content models, taxonomies, metadata schema, and governance frameworks.

• Content Platform Enablement: Partner closely with Capital One’s Product and Tech teams to design, develop and optimize our structured content management system and content experiences, ensuring they effectively deliver on business goals. 

• Stakeholder Management & Influence: Serve as a key advocate for structured content, effectively communicating its value and impact to senior executives and cross-functional partners (e.g., Product, Tech, Strategy, Operations, etc.) to secure buy-in and investment.

• Operational Excellence: Establish key performance indicators (KPIs) and metrics to monitor the health, efficiency, and business impact of the structured content ecosystem, driving data-informed decisions and optimizations.

Qualities You Will Bring

• Exceptional People Leader: Proven experience in managing, motivating, and supporting content teams, with a focus on developing talent and achieving team objectives.

• Visionary Strategic Thinker: Ability to translate complex business problems into clear, executable strategies and roadmaps. A strong aptitude for developing proactive and innovative strategies that effectively leverage emerging technologies to drive growth, enhance efficiency, and create new opportunities. 

• Influence: Demonstrated track record of managing complex stakeholder landscapes, navigating organizational networks, and driving consensus across diverse functional groups.

• Deep Content Architecture Acumen: Strong practical understanding and experience with the principles and practical application of structured content authoring standards, content modeling, and associated technologies.

• Communication: Excellent verbal and written communication skills, with the ability to articulate technical content concepts to non-technical executive audiences.

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications

• High School Diploma, GED, or equivalent certification

• At least 5 years of experience in content strategy, technical writing, or information architecture

• At least 4 years of People Leadership experience

Preferred Qualifications

• Bachelor’s degree in Communications, Technical Writing, Information Architecture, or Library Science

• At least 3 years of experience in designing and governing a structured content ecosystem using DITA, XML, or similar component-based content methodologies

• At least 3 years of experience managing and leading a team of content professionals, including performance management and career development

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $154,600 - $176,400 for Sr. Learning Manager

Richmond, VA: $140,600 - $160,400 for Sr. Learning Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).