Senior Associate, Process Manager, Reconciliation & Control (Work from Home)

Overview

Senior Associate, Process Manager, Reconciliation & Control (Work from Home)

The Reconciliation and Control Team is responsible for monitoring General Ledger health and exceptions across Retail Bank. The team protects the bank and our customers by ensuring accuracy and validity of financial information.

Responsibilities:

• General management of day to day processes including direct people leadership of associates within assigned vertical

  • Focus on team engagement and maintain open communication across all associates

  • Responsible for ensuring the team is properly trained to support business needs

• Drive results to meet performance expectations

  • Track and ensure metrics and goals are met

  • Monitor daily service level metrics and drive team performance

  • Address trending / ongoing performance issues through the appropriate channels and escalate as needed

  • Communicate team results to senior management

• Recommend, develop and execute process improvements

• Business Process Documentation

  • Collect, analyze and measure process data on the effectiveness of business processes

• Gather metrics data and create reports/dashboards

• Take action on requests timely

• Keep Leadership informed of important updates or challenges and escalate appropriately

• Support audit requests with a focus on controls in your response/ support

• Ensure adherence to all defined controls and regularly reinforce expectations with team

• Meet defined quality, customer experience and productivity targets

• Review and approve process documentation 

• Ensure consistency in communications and support flow through the most appropriate channels

• Facilitate meetings within the team and with our partners

• Participate in project management activities 

• Focus on personal development

• Develop Subject Matter Expertise within role

• Review and approve money movement to ensure accounting standards are met

• Monitor correspondence and respond timely

• Escalate issues appropriately (following predefined escalation model)

• Other duties as assigned

The ideal candidate should possess the following skills:

• Adhere to IEI People Leadership framework

• Self motivated and demonstrate the ability to work without supervision

• Excellent organizational skills, time management skills, problem solving skills and attention to detail

• Ability to manage multiple tasks, prioritize and meet deadlines

• Demonstrates excellent written and verbal communication skills as well as professionalism in working with internal associates at all levels and our external partners

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot 

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP) 

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. 

Work from Home Living Requirements:

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live or work internationally, in the states of California, Hawaii, or US territories. If you are unable to attain the required Capital One Work from home compatible internet access or living requirements, Capital One reserves the right to rescind this offer.

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 2 years of people management experience

• At least 1 year of risk management or process management experience

• At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• 5+ years of people management experience

• 2+ years of accounting experience

• 2+ years of experience using Google Suite or Microsoft Office

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $78,400 - $89,500 for Sr. Process Manager

Richmond, VA: $78,400 - $89,500 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).