Principal Coordinator -HR Quality Assurance

Overview

Principal Coordinator -HR Quality Assurance

A Principal HR Quality Assurance Coordinator supports the Talent Acquisition organization at Capital One, focusing on risk mitigation and continuous improvement. This smart, talented team is responsible for partnering with the Talent Acquisition organization to continuously improve our processes and candidate experience. The qualified candidate will be responsible for performing quality assurance reviews and trend analysis, providing effective/measurable feedback, along with developing and deploying tools and training to prevent process breakdowns.

Job Responsibilities:

• Conduct recruiting-specific quality assurance reviews to assess process performance

• Deliver feedback, coaching, and training to recruiters and management across the organization focused on preventing recurrence

• Identifying and managing corrective actions related to identified errors

• Perform data entry and data research activities

• Execute and provide recommendations for process improvements and/or operating procedures

• Create and refine documented procedures and user guides in accordance with established policies

• Generate and distribute updates and reports, as needed

• Own resolution on questions and requests from management and key stakeholders

• Maintain suite of training materials, process documents, and help files

• Proactively improve and maintain interaction model with partner teams by managing and facilitating key support program initiatives

• Identify broad quality issues and communicate them to business customers

• Complete additional projects as, assigned

The ideal candidate should have:

• Strong data management competencies

• Ability to deliver quality work and expected results within designated deadlines

• Ability to consistently identify anomalies and trends across a large number of reviews

• High level of focus and attention to detail

• Strong verbal and written communication skills

Success in this role looks like the following:

• Excelling in a team environment

• Applying integrative thinking skills

• Quickly adapting to change 

• Willingness and aptitude for learning new things

• Quickly recognizing problems and escalating properly, when necessary

• Optimism, boldness, and forward-leaning

• Demonstrating self motivation

• Proficiency in Google Suite and Microsoft Office products ​

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 1 year of process management or operations experience

• At least 2 years of experience using Google Sheets or Microsoft Excel

Preferred Qualifications:

• Bachelor’s Degree

• 1 year of experience in supporting talent acquisition 

• 1 year of experience using data to perform trend analysis

• 2 years of experience in quality assurance 

• 2 years of risk management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $56,800 - $64,800 for Principal HR Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).