Principal Associate, Travel Safety, Global Workplace Services

Overview

Principal Associate, Travel Safety, Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Travel Safety Principal, Security Services.

The Travel Safety Principal supports the global travel safety and security program by monitoring global events, assessing travel risks, and assisting with traveler support and emergency response. This role reports directly to the Travel Safety Manager and is critical to ensuring the safety and security of all employees while they are traveling for business.

The Ideal Candidate Should:

• Deliver clear, concise, and tailored communication to appropriate audiences across all levels.

• Build and maintain stakeholder relationships, proactively inform them, and apply relevant prior experience.

• Contribute to solutions with confidence, achieve desired outcomes effectively, and demonstrate leadership among peers.

• Consistently apply expertise, deeply understand day-to-day operations, and operate with little oversight and high success.

• Manage work effectively, consider multiple perspectives, and lead through ambiguity to gain buy-in and declare next steps.

• Hold self and others accountable to Capital One values and constructively challenges non-aligned decisions.

• Be open to creative solutions, collaborate with others to solve problems, and ground issue severity on level of impact.

• Manage work to deliver results per timelines, prioritize business-critical work, and manage high volume effectively.

• Respect individual contributions, actively helps others succeed, and consistently volunteers for staffing and training support.

• Be able to make decisions, while under stress, that provides for the safety and security of the Capital One associates, visitors and assets

• Be able to work, and respond to emergencies, during non-traditional hours (e.g. nights, weekends, and holidays)

• Possess a strong working knowledge of geopolitical dynamics and global security threats.

• Possess a high degree of cultural awareness, discretion, and professionalism when handling sensitive information.

Key Responsibilities:

• Global Monitoring & Intelligence:

  • Monitor geopolitical, environmental, health, and security events globally 24/7 that may impact company travelers.

  • Provide timely and accurate travel advisories and alerts to travelers and management, escalating urgent issues to the Travel Safety Manager or Global Intelligence and Travel Safety Senior Manager immediately.

  • Utilize travel tracking software and intelligence feeds to maintain real-time situational awareness.

• Risk Assessment & Mitigation:

  • Conduct pre-trip risk assessments for travel to high-risk or complex locations, identifying specific threats and recommending appropriate mitigation measures.

  • Review and approve travel requests based on established safety protocols and risk criteria.

  • Support the development and maintenance of country and city-specific safety profiles and country risk ratings.

• Traveler Support & Response:

  • Serve as a point of contact for travelers experiencing safety or security incidents, including but not limited to medical emergencies, natural disasters, political unrest, or lost/stolen documents.

  • Coordinate immediate response efforts, including traveler check-ins, activation of emergency response providers, and coordination with local resources.

  • Manage and track incidents through to resolution, ensuring comprehensive incident response documentation.

• Program Support & Documentation:

  • Assist the Travel Safety Manager in drafting, updating, and communicating travel safety policies, protocols, and procedures.

  • Maintain accurate records of all travel alerts, risk assessments, and incident reports.

  • Coordinate logistics for specialized safety and security services (e.g., executive protection, secure ground transportation) as directed.

• Training & Awareness:

  • Support the delivery of pre-travel safety and security briefings or training materials for employees.

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 3 years of experience in corporate security, travel risk management or intelligence analysis

• At least 2 years experience with travel tracking and global security intelligence platforms

Preferred Qualifications:

• Bachelor’s degree in International Relations, Security Studies, Emergency Management, Business Continuity, or a related field

• Professional certification (CPP, PSP, CTM, or a related safety or security certification)

• At least 1 year experience with incident management protocols and procedures

• Fluency in a second language relevant to Capital One’s primary travel destinations (Spanish, Hindi, Tagalog)

• Proficiency with Google Workspace 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Sales Territory: $98,900 - $112,900 for Pr Associate, Security Services

Plano, TX: $98,900 - $112,900 for Pr Associate, Security Services

McLean, VA: $108,900 - $124,300 for Pr Associate, Security Services

New York, NY: $118,800 - $135,600 for Pr Associate, Security Services

Riverwoods, IL: $98,900 - $112,900 for Pr Associate, Security Services

Richmond, VA: $98,900 - $112,900 for Pr Associate, Security Services

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).