Principal Associate, Project Management

Overview

Principal Associate, Project Management

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a Principal Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role you will work closely with key stakeholders to help lead process innovation, execution, and monitoring to deliver results that will have direct impact on the bottom line of the company. You serve as the leader and subject matter expert on delivery execution while collaborating with smart and passionate stakeholders to influence results and who will challenge you to excel. You will understand business and customer expectations; best practices and current technology to deliver optimal customer experiences. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.  You will be rewarded for your passion and your achievements.

General Responsibilities:

• Review end-to-end processes from the Card platform(s) and work with compliance and auditors to ensure our processes, controls and monitoring are adequate

• Oversight of process controls to ensure that they are effective; seek opportunities to improve or automate control

• Leading the containment and resolution of complaints and risk events that have been identified as a result of platform or process failure

• Developing and maintaining formal process documentation including procedures and process flow diagrams from the platforms and all their components

• Driving process improvements aligned with desired customer outcomes while taking advantage of emerging technology capabilities

• Designing, implementing and maintaining key metrics used to measure process health

• Plan, design, manage and execute project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation

• Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation

• Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery

• Forge relationships with key stakeholders to ensure delivery of commitments

• Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

• Demonstrate organizational agility to adapt to changing demands

• Showing a willingness to learn and an intellectual curiosity to better understand Capital One’s business processes to identify areas for improvement

The Successful Candidate:

• Builds strong relationships, influences across levels and functions, and delivers great results through others

• Asks the tough questions and challenges the status quo

• Solves complex problems and drives action across the team

• Has a bias towards action, tries things and sometimes fails. You work in a hybrid agile framework and coordinate iterative delivery with a focus on results 

• Thinks end-to-end and puts the customer first

• Understands regulation and operational risk

• Is technology fluent (or conversational) - need to be able to work in a technology world

• Has experience automating processes and delivering process improvements

• Represents the team well across the organization

• Creates high levels of energy and motivation throughout challenges and obstacles for the team

• Develops strong relationships with product leaders and other stakeholders

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 5 Years Project Management experience

Preferred Qualifications:

• Masters / MBA degree

• 6+ years of Project Management experience

• PMP, Lean, Agile or Six Sigma certification

• Strong communication and collaboration skills

• Strong problem solving and influencing skills

• Work experience achieving results with complex projects

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $106,700 - $121,700 for Principal Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).