Principal Associate Process Manager - Wire Fulfillment

Overview

West Creek 7 (12077), United States of America, Richmond, Virginia

Principal Associate Process Manager - Wire Fulfillment

The mission of Enterprise Wire Operations (EWO) is to seamlessly facilitate each payment story with efficiency, expertise, appropriate risk awareness and due diligence.  EWO has accountability for both inbound and outbound payment processing for multiple Lines of Business (LoBs) across Capital One.  The Wire Fulfillment team is responsible for opening and closing of our Federal Reserve and Swift gateways in alignment with all domestic and international wire processing, while also managing wire exceptions throughout the day. EWO is seeking an experienced, results-driven, autonomous people leader to join the Wire Fulfillment team who is passionate about challenging the status quo. The individual in this role will lead our Richmond & Melville associates, while collaborating with leadership and numerous partners across the enterprise to deliver exceptional service while continually looking to transform the customer’s payment experience.   

Duties and Responsibilities:

• Responsible for leadership of 10+ associates across our Richmond & Melville locations with hours of operation that range from 6:15am - 7:30pm EST, Monday - Friday

• Actively develop, manage and coach direct reports on a daily basis

• Ensure processes are governed by comprehensive, documented procedures and management routines that are aligned with corporate policies, standards, and best practices

• Act to ensure all service levels are met and exceeded

• Analyzes and evaluates operational procedures, recommends and implements modifications to improve quality and efficiency

• Works with partner groups within product management and customer servicing groups across commercial, small business and retail lines of business to problem solve complex issues and drive process change

• Manages department’s audit remediation efforts including establishing controls and securing approvals 

• Maintain process business continuity planning

• Perform periodic self-audits to ensure compliance with internal and external procedures and regulatory requirements.

• Ability to work in a rapidly changing environment where priorities may shift immediately 

• Demonstrate independence in solving complex problems

Leadership Expectations:

• Connect personally, listen, and care in the moments that matter 

• Foster an environment of trust, collaboration, and belonging 

• Lead with heart, humility, and authenticity

• Hold a high bar for talent and performance

• Lead through change with candor and optimism

• Appreciate, reward, and elevate great performance

Work Location & Hours:

• West Creek (Richmond, VA): This is an essential onsite role. Associates are required to be on location Tuesdays - Thursdays and associates work at home Mondays and Fridays

• Standard hours of operation are 9:00am - 6:00pm EST

• *The Principal Associate in this role is expected to be on call between the hours of 6:00am - 7:30pm EST (shifts being 6:00am-3:15pm, 9:00am-6:00pm, 10:00am-7:30pm). Shift coverage is divided between leadership.

• Periodic travel between sites (Approximately 3-4 times annually)

Basic Qualifications:

• High school diploma, GED, or equivalent experience

• At least 1 year of people management experience in the financial industry

• At least 1 year of banking operations experience

Preferred Qualifications:

• Bachelor’s Degree or equivalent military experience

• At least 3 years of people management experience

• At least 2 years of process management experience

• At least 2 years of operational risk management experience

• At least 2 years of wire operations  experience
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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