Principal Associate , Process Management, Human Resources Data Management & Governance

Process Managers at Capital One are highly motivated professionals with excellent process, analytical and communication skills. They have a high level of exposure across lines of business and the opportunity to work with leaders and teams to create and implement innovative solutions to identify and mitigate potential risks to the Company and improve the way we deliver our products and experiences. 

About the HR Data Management and Governance Team:

The Human Resources Line of Business, is seeking a talented and detail-oriented Principal Process Manager to join our HR Data Management & Governance Team. 

The HR Data Management & Governance Team is primarily responsible for ensuring that all Workforce data, including international data, stay Well-Managed and comply with the various Data Policies, Standards, and Procedures  that Capital One has in place by partnering with key stakeholders, such as HR Risk, Privacy, HR Experience Teams as well as People, Products &  Technology. 

About the role: 

In this role, you will be at the forefront of Capital One's Global Expansion effort and drive Data Management excellence across HR’s global Workforce footprint. In doing so, you will ensure international workforce data related risks are monitored, controlled, and mitigated. Additionally, you will partner with HR Risk and Legal offices to: define and implement country-specific data retention schedules, execute recurring data destruction activities (purge), and evaluate masking strategies to protect sensitive information while ensuring compliance with privacy regulations. Furthermore, you will partner with the HR Risk Office and special Data Privacy projects, to deliver high visibility Objectives and Key Results (OKRs), which will ensure Capital One mitigates risks in the HR International data space. 

Some qualities which will contribute to success in this role include, but are not limited to: strong verbal and written communication skills; strong process documentation skills; customer focus as you work closely with international risk partners and technical teams. Ability to solve problems, connect the dots and coordinate large efforts across cross-functional Teams, when needed.  This will be an excellent opportunity to elevate one’s career in the field of Process Management and the Data Governance and Management discipline. 

General Responsibilities: 

• Strong knowledge and experience in Data Management and Information Data Management

• Ability to work autonomously as well as work in the white space when needed 

• Play a primary role supporting the Annual Purge and Deletion processes across the HR Division while also partnering with teams in our global sites . 

• Primary role to ensure workforce data across different geographies is identified and registered appropriately as well as follows the Data Management Standards. 

• Provide assistance with the coordination of global workforce process implementations, such as Purge and Business-as-Usual (BAU) Data Management (DM) activities. 

• Oversee the utilization of privacy artifacts across the respective geographies, ensuring consistency and resolving any discrepancies.

• Support the day-to-day standardization of processes, including Local Work Instructions (LWIs) and templates, to ensure accurate and consistent implementation by teams across all geographies.

• Travel to global sites is preferred but not required

• Support development and performance of key privacy controls, ensuring compliance with applicable regulation.  

• Partner with HR Risk Office and Privacy teams, as well as internal Data Governance peers  to centralize oversight and achieve well-managed global workforce data

• Ability to create strategy/action plans, craft presentations as well as Road Map to track progress

• Partner with EDRM & Risk to define/complete any outstanding Finding/Problem remediation Action Plans

• Create updated procedures/ Job Aids and Play Books  to help our PDS community navigate through the tasks of managing international data

Basic Qualifications: 

• Bachelor’s Degree or military experience 

• At least 5 years of experience using Microsoft Office or G-Suite 

• At least 2 years of experience in Data Management  Control processes or Risk Management activities

• At least 3 years of Process Management experience 

Preferred Qualifications: 

• Knowledge of GDPR and PIPEDA Privacy Laws

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification  

• Familiarity w/ Agile Methodology and Jira

• 4+ years of experience in Data Governance

• 4+  years of experience in Process Management 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.