Principal Associate, Content Designer - CB.XD, Fraud & Disputes

Overview

Locations: VA - Richmond, United States of America, Richmond, Virginia

Principal Associate, Content Designer - CB.XD, Fraud & Disputes

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

We are currently seeking a Content Designer to join our Fraud & Disputes design team. We are passionate about advocating for user needs and delivering innovative, world-class products that redefine our customers day-to-day financial activities. 

The focus of the Fraud & Disputes design team is to help customers through difficult situations with their credit card and purchases. We aim to help customers prevent, predict, and detect unwanted activity on their account. If something does go wrong, we build experiences across channels to guide our customers and agents through the right solution to get customers back on track. Our goals are in service of delivering excellent customer experiences while driving value for our business. 

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. 

What You’ll Do: 

You’ll be asked to handle a variety of responsibilities, including: 

Collaboration & Connection

• Collaborate with teammates from product, tech and design to uncover customer and business needs

• Co-create intuitive and engaging solutions from concept to launch

• Translate complex ideas into understandable concepts that evolve and enhance the product experience 

• Advocate for the customer through human-centered design methods, ensuring our products speak their language and meet their needs

• Champion approaches grounded in research and analysis, and always represent the perspective of content design

• Participate in design reviews and critiques, and help all designers strengthen their skills in content design 

• Effectively explain and advocate for your design decisions with an audience of product partners and other stakeholders

• Develop and share tools and frameworks with your local design team, plus the broader content design community and Design organization 

Discovery & Delivery

• Work with the research team to understand customer needs and mindsets and define what information is needed throughout the user experience

• Frame problems, share insights and design new methodologies/practices to serve customer needs

• Facilitate and participate in workshops with various stakeholders 

• Guide and coach others through co-writing content for our website, mobile app and other touchpoints

• Ensure all content is clear, consistent, inclusive and easy to understand 

• Meet compliance requirements while also upholding our plain language and content standards

• Develop and share tools and frameworks with your local design team, plus the broader content design community and Design organization 

• Help contribute to our internal design system and other guidelines and best practices 

Qualifications

Basic Qualifications

• At least 4 years of experience writing and designing content for web and mobile experiences

Preferred qualifications

• UX writing experience

• Experience working as part of a multidisciplinary product design or UX team 

• Familiarity with using and contributing to an established design system

• Experience crafting content using design tools such as Figma

• Strong presentation skills and experience sharing strategic rationale with partners and stakeholders

• Comfortable creating content for cross-channel experiences

• Experience working with different teams or departments such as marketing, sales, tech/engineering, product management, analytics, customer support and legal/compliance

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $134,100 - $153,000 for Pr. Associate, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).