Manager, Solutions Consultant - Business Cards & Payments (Remote Eligible)

Overview

Manager, Solutions Consultant - Business Cards & Payments (Remote Eligible)

Business Cards & Payments (BC&P) | Build the Future.

At BC&P, we bring a builder's mindset to work, just like the business owners we serve. Small businesses are a different kind of customer. They're the people turning ideas into opportunities, and opportunities into livelihoods. When we build for them, we build something bigger. That's why we have a high bar for quality. We own the work end to end, turning today's insights into tomorrow's results, together.

• We're relentlessly curious.

• We ask the hard questions.

• We make space for the best ideas to win.

Because that's how we create impact we can be proud of.

Business Cards & Payments is looking for a Manager level Solutions Consultant to join our Field Optimization team. Capital One Solutions Consultants are trusted advisors, supporting our field sales team with existing and prospective customers during the sales process, bringing extensive product expertise, accounts payable process knowledge, technical expertise and industry best practices. The Solutions Consultant role is a critical member of the team, who’s job is to ensure customer confidence in how Capital One products will work in their process and systems. The SC will work, in conjunction with our Sales and Product teams to be the technical bridge between our Regional Sales Managers and their prospects and customers. The SC provides a voice of the customer to influence and prioritize product design. 

The ideal candidate:

• Confident meeting with and presenting payment solutions to SMB and Enterprise C-level executives, accounting teams and IT departments

• A great communicator: You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. You leave people with the impression that you are really listening to them and understand their needs

• Organized with an attention to detail: Clearly documents and knows the status of all customers in their portfolio along with next steps

• A team player: You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team above yourself and support those around you

• Passionate & customer focused: You care about growing the business. You get a thrill from identifying and implementing solutions that provide value and create long term partnerships with our customers

• Intellectually curious: You have an appetite to learn new products or new technologies. You look for opportunities to be challenged beyond your existing capabilities with the full support of your teammates and our leadership team

• Agile: Able to work in a rapidly changing environment where priorities may shift frequently

Responsibilities:

• Provide in-depth knowledge and customer facing support for our SBC products and capabilities that the field sales teams can leverage throughout the sales cycle

• Assist the Conversions team with migrating existing customers to the new Commercial Card product 

• Partner across multiple parts of the business on go to market product positioning and UI training

• Act as an escalation point to collaborate with pre-sales and post-sales teams for any issues that arise

• Gather technical specifications, application configuration, implementation and post go live support 

• If there are technical or process concerns by a client, you either consultatively help solve the issues, or escalate to the experts within our organization

• Assist the field sales team as well as key internal stakeholders with understanding how our products work and the best way to position them in front of customers

• Provide demos of our different product user interfaces (UI) to customers and/or prospective customers

• Be a voice of the customer, documenting all needs to influence and prioritize product design

• Build relationships and trust across field sales and other internal partners

• 10-20% domestic travel

Capital One is open to hiring a Remote Employee for this opportunity.

Basic Qualifications:

• At least 3 years of client facing experience in a sales or consulting role in the payments industry

Preferred Qualifications:

• Bachelor's Degree or military experience

• 5+ years of experience in sales or in a client supporting role in the payments industry

• 3+ years experience working with various accounting and ERP systems such as QuickBooks, Sage, NetSuite, etc.

• 2+ years of experience in Accounting or IT based consulting

• Experience with the accounts payable process

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $138,100 - $157,700 for Manager, Client Development

Richmond, VA: $138,100 - $157,700 for Manager, Client Development

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).