Manager, Program Manager - Workforce Planning

Overview

Manager, Program Manager - Workforce Planning

The Program Manager - Workforce Planning is a critical position providing workforce governance and planning services for Capital One’s Card Tech+ organization. 

You will be responsible for managing the requisition approval process for an organization of ~6000 associates across multiple geographies and business domains. Additionally, you will provide workforce planning services for a subset of this population, partnering regularly with Finance and Technology leadership to develop quarterly headcount plans. 

Candidates should have a passion for solving workforce related problems, an engaging executive presence, exceptionally strong written and verbal communication skills, expertise in relationship-building, and the ability to manage multiple projects, deadlines, and stakeholders at once. Candidates should be excited about improving the daily lives and development of our engineers and help our leaders optimize our workforce at scale.

Responsibilities:

• Partners with Engineering Leaders, Chiefs of Staff, Recruiting, and Workforce Business Partners to ensure requisitions are in line with approved capacity and budget

• Managers workforce data hygiene 

• Provides holistic updates to Chiefs of Staff and Workforce Business Partners regarding material changes to capacity

• Manages workforce data hygiene, regularly audits data to ensure accuracy, and provides regular updates

• Appropriately manages senior stakeholders and escalates capacity issues accordingly

• Translates budgeted roles/positions into workforce plans aligned to organizational health goals

• Ensures workforce/headcount plan is drafted with precision and is ready for executive presentations

• Influences workforce strategy based on knowledge of best practices around spans, layers, job-level mix, and geostrategy

• Creates executive presentations summarizing headcount plans and can influence more senior leaders/audiences

• Manages complex issues raised by engineering leaders to enable business critical changes to positions

• Reports on workforce/headcount plans to executive leaders in Card Tech+ organization 

• Surfaces and resolves roadblocks to unlock hiring for all positions tied to workforce plan

• Supports workstreams and ad hoc projects autonomously, through partnership with cross functional teams and continuously enhances workforce planning processes 

• Develops relationships within direct and extended team members to be able to act as an informed and helpful sounding board and thought partner.

The Successful Candidate Will:

• Demonstrate strong communications proficiency, including across teams and organizations, and have experience utilizing oral and written communication skills along with presentation skills.

• Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion.

• Possess excellent organizational skills and the ability to be goal/execution-oriented

• Be able to react seamlessly to change in priorities and delivery focus

• Be self-motivated

• Be capable of balancing strategy and tactical delivery

• Execute a strategic approach to all things especially process and operations

Basic Qualifications:

• Bachelor’s degree

• At least 5 years of experience in Project Management

• At least 5 years of experience working in or partnering directly with HR/Finance

• At least 3 years of experience in Workforce Planning for organization of 1500+

• Expertise in either Google Sheets or Excel and familiarity with workforce modeling and/or financial forecasting

Preferred Qualifications:

• 7+ years of Project Management 

• 4+ years of experience managing diverse operational functions, such as staffing, budgeting, executing high-level meetings and events

• 4+ years of experience driving organizational change and operational excellence

• 4+ years of experience writing communications and presentations for leadership and non-leadership audiences

• Experience with Google Looker Studio, Tableau, or Quicksight

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $144,000 - $164,400 for Manager, Chief of Staff

McLean, VA: $158,400 - $180,800 for Manager, Chief of Staff

Richmond, VA: $144,000 - $164,400 for Manager, Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).