Manager- Process Manager (Hybrid)

Servicing Back Office is seeking a highly-motivated associate to join our team as a Manager (Process Management). This person will join the Horizontal team in Servicing Back Office, serving the Operational teams that execute a variety of manual back office processes in US Card Servicing. The candidate will enjoy the unwavering support of a highly interconnected team and will bring their unique experiences and strengths to our culture of continuous learning and growth.

What skills you need to bring to the table:  

• Communication. You can communicate and partner with your team and stakeholders across all levels of the company to manage, inform, and influence outcomes. 

• Teamwork. You believe in success as a team. 

• Curiosity. You ask why, you explore, and you’re not afraid to come to the table with a totally new idea. Solving complex problems is what drives you and you like taking on new ones.

• Openness to change. You demonstrate a high degree of openness to new ideas and challenges, and you’re passionate about leading others through change, too.

• Leadership. Influencing, challenging, and enabling associates and leaders to evolve brings you energy. You drive complex projects and programs by providing strategic direction and project management. 

• Problem solving. You aren’t afraid of working in ambiguity and trying something when there’s no clear path forward. You love working with teams of people whose diverse skillsets and experiences contribute to shared problem solving. 

On any given day, you will:

• Develop business acumen across a broad range of operational processes in order to serve as the voice of the business in project and intent spaces  

• Set strategic direction by partnering with Line of Business leaders to ensure Operations is represented in the ideation, design and execution of intent and operational readiness 

• Relentlessly prioritize to ensure you and our broader team are focused on the work that drives the greatest value for our business 

• Work autonomously to deliver projects or project increments, ensuring timely delivery of results that align with business priorities

• Collaborate cross-functionally with teammates and partners on broad, transformational initiatives 

• Communicate with and engage teammates, stakeholders, and senior leaders to inform, influence, and empower 

• Solve problems creatively by consulting with business partners, escalating road blocks, conducting independent research, and making recommendations 

• Break large bodies of work down into tactical requirements and implementation plans 

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualificationsto apply for this role.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or Operations Management

• At least 1 year of experience in Google suite or Microsoft Office

• At least 3 years of experience directing process transformations or projects  

• At least 3 years of experience in Strategic planning 

• At least 3 years of Process OR Project Management experience in an operations environment, OR at least 3 years of Program Management experience in an operations environment

Preferred Qualifications:

• Process certifications, such as BPM, Lean, or Six Sigma 

• Agile experience and/or Agile training

• Process or Project Management certification such as Scaled Agile, Lean, or Project Management Professional  

• At least 5 years of experience leading large scale process transformations or projects 

• At least 5 years of experience in People Management 

• At least 3 years of experience working with external partners or supplier management

• At least 3 years of experience designing customer and associates' experiences in an omni-channel environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.