Manager, Process Management - Affiliates Operations Team (Hybrid)

Affiliates is Capital One’s largest Card Acquisitions channel generating ~4M new accounts annually across all lines of business. The Affiliates Operations team reports into the Upmarket Performance Marketing & Analytics team, but operates as a X-LOB team delivering for all Card LOBs. Affiliates is a highly complex channel, with marketing spread across ~40 different websites, from Credit Karma to The Points Guy to Forbes. The internal team works closely with a third party to manage the Affiliate relationships and ensure marketing is compliant and supports Capital One’s overall brand and objectives. 

This role would report directly to the Affiliate Operations lead, and would be responsible for building, launching, and maintaining an Affiliate Marketing process, which includes maintaining existing documentation (bringing it up to enterprise standards where necessary), creating new documentation to close potential gaps, managing ongoing control performance and testing. This role will also support the Discover integration helping to evaluate differences across our processes and standardize processes where applicable.

Responsibilities:

• Meet all required process milestones by their due dates

• Stakeholder management

• Maintain a project dashboard

• First point of contact for inquiries about the process, escalating to process owner when needed

• Maintain accurate process documentation reflective of current process scope with updates as needed

  • Identify any gaps in existing process documentation and work with the team to create new documentation where necessary

• Manage controls and support required control testing and compliance assessments

• Oversight of required process testing calendar, including preparedness activities and assessment support

• Coordinate responses to key audit requests in partnership with Risk teams and lead meetings with auditors

• Represent the team in scoping sessions and ongoing meetings with partner teams seeking to implement new initiatives that will impact our existing processes

• Main point of contact for anomalies and risk event remediation

• Lead process discussions and decisions with Discover integration

  • Identify if new controls are required

  • Identify if new documentation is required

Key skills: 

• Influence/People leadership: This role will not immediately have direct reports, but requires you to get work done through others on the team informally 

• Communication/Stakeholder management: This role will require someone who can tailor their communication to external partners as well as a broad range of stakeholders, including leaders up to the VP level, auditors etc.

• Problem solving/Organization: This role requires the oversight of key compliance and relationship functions within the team, and will be asked to identify and implement efficiencies in how those processes are managed

• Teamwork/Collaboration: This is a highly collaborative role that will require working across different jobs families and potentially partnering closely with third parties

Basic Qualifications:

• Bachelor’s degree or Military experience 

• At least 5 years of Process Management or Project Management experience

Preferred Qualifications:

• Master's Degree or MBA

• 2+ years of experience supporting and partnering with marketing or technology teams

• BPM, PMP, Lean, Agile or Six Sigma certification

• Strong communication, problem solving and collaboration skills​

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At this time, Capital One will not sponsor a new applicant for employment authorization for this position.