Manager, HR Product Operations (Global Implementation Lead)

Overview

Manager, HR Product Operations (Global Implementation Lead)

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.

As a Manager on the HR Digital Product Operations team, you will lead the global rollout and ongoing operational excellence of our new enterprise Talent and Performance Management platform. In this role, you will be the primary custodian of the tool’s operational success, sitting at the intersection of product vision, technical execution, and user experience. You will not simply manage a project plan; you will be the leading storyteller and strategist for the rollout. You will be responsible for "connecting the dots" between product and user needs, ensuring that users ranging from entry-level associates to senior executives experience is seamless.

Key Responsibilities:

• Global Rollout Strategy & Execution: You will own the end-to-end strategy for the global rollout of the platform partnering with local geography ops leads, moving beyond pilot execution to establish the standard for scaling complex capabilities 

• Operational Excellence:Acting as the architect of operational readiness, you will define what "ready" truly looks like by orchestrating the alignment of product readiness, change management, and internal & external compliance requirements to ensure every launch is audit-ready. 

• Executive Storytelling & Stakeholder Management: Act as the primary translator between the product/tech teams and business leadership. Transform complex operational data and status updates into compelling narratives that highlight progress, value, and ROI for senior stakeholders.

• Cross-Functional Influence:Influence product roadmaps by synthesizing feedback from HR Business Partners, Tech, and Business Leaders into a cohesive voice. Analyze support trends and ticket volume not just to resolve issues, turning insights into actionable product improvements to reduce friction.

• Strategic UAT Oversight:Move beyond coordinating testing to defining the Quality Assurance strategy. Oversee User Acceptance Testing (UAT) to ensure business logic holds up against real-world scenarios before release.

Basic Qualifications:

• Bachelor’s Degree or Military experience.

• At least 5 years of experience in Product Operations, Project Management, or HR Technology.
  

Preferred Qualifications:

• At least 2 years of experience leading large-scale or global software implementations.

• Experience presenting to and influencing senior leadership (Director/VP level and above).

• Experience designing and scaling operational support models (Tier 2/3) for enterprise tools.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Manager, Project Management

Richmond, VA: $138,100 - $157,700 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).