Manager, Café Hospitality Operations (Hybrid)

Overview

Manager, Café Hospitality Operations (Hybrid)

Capital One has an opening for a Manager, Café Hospitality Operations. As the primary liaison between Capital One and our third party food and beverage operation, you will drive strategy and execute on high priority projects for the company. Our Café Hospitality team works together to inspire and embody the highest integrity to food & beverage, hospitality, operations and guest experience. Our Café portfolio of plus 60 is transforming its elevation each day through design, digital experience, in house experience and increased value of food and beverage offerings through our vendor. The Hospitality Operations Lead is vital for ensuring the smooth, efficient, and well-supported function of our operations.

We are seeking a highly resourceful and strategic Hospitality Operations Manager to ensure seamless operational continuity, drive efficiency, and oversee critical infrastructure projects across the organization. This role is responsible for end-to-end incident and escalation remediation, cross collaboration with partner teams to develop and implement operational strategy and process improvements. You will contribute significantly to the growth of our physical infrastructure by developing standard food & beverage equipment sets, conducting detailed design reviews with our Design and Construction teams.

Vendor Relationship Management

• Conduct regular operational reviews with external vendors to maintain performance and service level agreements

• Coordinate operational testing and execution of new vendor services and equipment maintenance

• Develop and implement equipment strategy, overseeing lifecycle management and remediation planning

• Serve as a mediator and escalation point for complex HR issues involving external partners

Monthly Finance Reviews & Processing

• Execute monthly financial processes, including the reconciliation and processing of discounts and catering transactions

• Manage the processing of financial entries 

• Oversee rent reconciliation and approval processes for all leased properties

• Prepare and distribute accurate, detailed monthly sales reporting and performance metrics

New Build Development & Decommissions

• Manage all phases of new site development

• Provide oversight for the standard equipment set definition and procurement for new builds

• Lead comprehensive food and beverage design reviews at 50%, 80%, and 100% completion milestones

• Manage the construction build process through key hand-off phases

• Oversee and manage sublease agreements for new builds and decommissioned spaces

• Lead the end-to-end decommissioning process for all F&B locations

Well-Management

• Manage the Business Continuity Planning (BCP) process for the F&B team

• Serve as the Process Manager for risk mitigation operations and the primary Audit Point of Contact

• Collaborate directly with the Risk team to review, identify, and reduce key operational and financial risks

• Provide support to the well-managed work-stream programs and standards

Our Ideal Candidate

We’re looking for someone with enlightened hospitality, excellent communication skills, and a passion for process and procedures. Desired skills and experience include:

• Ability to influence, collaborate and build strong relationships at all levels — and to inspire, coach and develop a team of associates

• Have built and trained team members on enlightened hospitality 

• Strong brand-building expertise — you know how to win people over through experiences that resonate and moments that connect

• A get-it-done approach and an entrepreneurial spirit — you're excited by the challenge to build the team and grow the brand

• Expertise in identifying and shaping strategic hospitality initiatives, including seasonal and regional POVs

• Work closely with partners in Construction, Design, Marketing and Bank for creation of the best in class experience for the Cafés

• Manage the Food & Beverage Equipment Budget

• Management of food and beverage financials

• Food & beverage operational know-how — you understand the back-end mechanics that go into an exceptional guest experience

• A keen eye for consumer trends and consumer insights — you know how to adapt the experience to meet changing consumer appetites and needs

• Ability to see projects through from inception to creative execution, collaborating with multiple stakeholders and partners along the way

• Experience in Profit and Loss impact and accounting practices 

• Experience in the food service industry, including a vast knowledge of establishing and maintaining long-term client relationships

• Ability to travel 30-40% of the time

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 5 years of experience developing strategic operational initiatives within the Food, Beverage, Hospitality or Retail industry

• At least 5 years of customer facing experience in hospitality or retail 

Preferred Qualifications:

• MBA or Master’s Degree

• Financial management experience with large budgets for hospitality enterprises

• 1+ years of People Leadership experience 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $132,800 - $151,600 for Manager, Project Management

McLean, VA: $146,100 - $166,700 for Manager, Project Management

New York, NY: $159,400 - $181,900 for Manager, Project Management

Richmond, VA: $132,800 - $151,600 for Manager, Project Management

Wilmington, DE: $132,800 - $151,600 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).