HR Help Center Specialist, Senior Coordinator (Work From Home)

Overview

HR Help Center Specialist, Senior Coordinator (Work From Home)

The Tier 1 Help Center Agent (Senior Coordinator) handles a wide variety of incoming requests from current and former Capital One associates through phone, email and chat channels.  Topics will range from payroll, time tracking, performance management, compensation, benefits, associate relations etc. as well as general navigation assistance.  Performers in this role are expected to work closely with Capital One Associates to answer their questions and resolve any issues with a key focus on associate experience.

Responsibilities:

• Hr Help center’s call center handles and resolves inbound inquiries via phone call, email and chat from current and former Capital One employees with flexibility throughout the day and week

• Conduct exit interviews

• Create on-demand checks

• Displaying good judgment, decision making and confidentiality

• Meet all Key Performance Indicators (KPIs)

• Open and maintain cases in the Salesforce case management system

• Assist Capital One HR Partners as required to resolve errors and maintain or update accurate information in Workday

• Solve problems and share solutions to resolve incoming inquiries

• Understand when the incoming request should be forwarded to the next tier or should be handled by immediate supervisor or team lead

• Navigate Pulse or other help center resources to locate required information

• Demonstrated customer service skills, attention to detail and decision making skills

• Excellent written and verbal communication skills

• Maintain high level of integrity related to Associate Personal Information

• Perform other duties as assigned

Regular attendance is required to be successful in this role and overtime may be required as business needs dictate. This role will require flexibility to work shifts that will vary between 7:30am-5:30pm Monday to Friday.

The ideal candidate will havethe ability to work remotely in a quiet environment with a high speed, reliable internet connection.They will have theability to be flexible and adapt in a fast paced call center atmosphere.  The ideal candidate will have strong time management, problem solving skills, previous customer service experience and great attendance.

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 1 year of call center operations experience

• At least 1 year of experience with Google Suite

Preferred Qualifications:

• At least 2 years of HR experience

• At least 2 years of experience with Workday HRIS System

• At least 2 years of with Salesforce case management platform

• Experience working in an agile environment (JIRA)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $49,800 - $56,900 for Sr. HR Coordinator

Richmond, VA: $49,800 - $56,900 for Sr. HR Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).