Associate Readiness Training Risk Specialist

Overview

Associate Readiness Training Risk Specialist

The mission of the Retail Risk Office is to help enable the Retail Bank and Premium Products to deliver innovative products and services to our customers in a well-managed way.

As a Risk Specialist on the Associate Readiness Training team, you will be part of a highly motivated team responsible for delivering top-notch support to our Retail Risk Office associates. 

You will have the opportunity to: 

• Manage Computer-Based Training (CBT) assignments, compliance tracking, and reporting to ensure associates meet mandatory training requirements in a timely manner.

• Analyze training completion metrics and escalate non-compliance trends or risk areas to leadership, providing recommended action steps.

• Triage and resolve training-related inquiries from associates and managers, identifying opportunities for improved processes and communication.

• Govern and maintain learning content, including updating job aids, templates, and CBTs to ensure accuracy, alignment with enterprise standards, and audit readiness.

• Facilitate associate readiness sessions, including onboarding programs, foundational trainings, and role-specific knowledge sessions tailored to business needs.

• Partner with stakeholders across the Retail Risk Office to identify and prioritize evolving learning needs based on business changes, feedback, and risk landscape updates.

• Communicate training insights and engagement metrics to leadership through dashboards, reports, and presentations, influencing continuous improvement initiatives.

• Drive training enhancements through collaboration with Risk Office partners, maintaining strong governance over training change management processes.

• Proactively seek ways to improve the associate learning experience through innovation, technology, and scalable training solutions that drive engagement and retention.

Qualities of a Successful Candidate:

• Creative and Communicative – You are experienced in managing digital learning content for training, job aids, templates, and more. You convey complex ideas in a clear and compelling way and adjust communication to suit your audience.
• Collaborative and Team-Oriented – You thrive in a team setting and naturally build strong relationships. You work well with others to achieve shared goals and bring positive energy to your work.
• Curious and Analytical – You explore possibilities, ask the right questions, and consult with partners to identify learning needs. You use data to inform decisions and recommend meaningful training solutions.
• Action-Oriented and Results-Driven – You take initiative and drive results. You manage multiple priorities, meet deadlines, and stay organized—all while keeping the customer experience front and center.
• Passionate and Customer-Focused – You are customer-obsessed and strive to deliver exceptional experiences that align with their goals and needs.

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 2 years experience in Risk Management 
• At least 2 years experience in Training Design and Facilitation
• At least 1 year of Agile/Jira exposure using Scrum, Kanban, or SAFe methodologies

Preferred Qualifications:

• Bachelor's Degree or Military experience 
• Experience navigating Chariot/Pinpoint

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $94,600 - $107,900 for Sr. Risk Associate

Richmond, VA: $86,000 - $98,200 for Sr. Risk Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).