Sr. Director, Design, Auto Refinance

Overview

Sr. Director, Design, Auto Refinance

We’re currently seeking a Product Design Senior Director to lead our Auto Refinance Design, which is part of the Experience Design organization. 

About Our Opportunity 

• Join a top auto refinance provider in the US, managing $5 billion (and growing!) annual origination business with clear sights on significant market expansion. 

• Empower Customers: Drive our fast growing line of business in Financial Services. 

• Combat a Heating Market: Confront a competitive landscape.  

• Strategic Executive Influence: This is more than a design role. You'll hold a strategic leadership position, working directly for the Line of Business Head. Your decisions will directly shape our product, operations, technology, and overall brand strategy. 

• Unparalleled Impact: This is your chance to tackle enterprise-level challenges, architect unified customer experiences, and build a world-class design organization, making a tangible difference for our customers. 

What You'll Tackle and Achieve 

This role offers a unique blend of strategic influence and hands-on impact, presenting challenges that most design leaders only dream of solving: 

• Define and Elevate Our Iconic Experience: Be the architect of our customer journey, defining what iconic means in auto refinance. You will ensure our product stands out uniquely while aligning seamlessly with our new enterprise brand standards, securing our market leadership against rising competition. 

• Conquer Complex Cross-Functional Challenges: This role demands a master influencer to increase seamless interactions between our refinance and Auto Navigator products and our Servicing business.

• Build and Innovate Relentlessly: Lead and mentor a talented design team, fostering a culture of excellence. Implement strong processes and leadership skills to ensure consistently high-quality results from every designer, where every output feels cohesive and aligned with our brand. 

• Transform Brand and Design Collaboration: Forge a highly collaborative relationship that results in a cohesive product experience. 

What's In It For You 

This is an extraordinary opportunity for a design leader looking for their next major career defining role: 

• Strategic Influence: Your voice will directly shape the business' direction, influencing operational design, credit decisions]and technology choices. You are not just designing customer experience; you are designing the business itself at the highest level. 

• Tackle Generational Design Challenges: This is your chance to solve complex, cross-enterprise customer journey problems that most design leaders only read about. You will gain unparalleled experience in navigating organizational complexities and influencing diverse stakeholders to achieve a unified customer vision. 

• Shape the Future of an Industry Leader: You will play a pivotal role in evolving the customer experience, directly impacting how we maintain and extend our significant market share against growing competition. 

• Build Your Legacy: You will define and build a world-class design organization from the ground up, establishing the processes and standards that ensure sustained excellence. Your work will directly impact millions of customers and set new benchmarks for the auto finance industry. 

• Empowered Innovation: You will be in an environment where bold testing and rapid learning are encouraged. We need your creative thinking to challenge the status quo and unlock groundbreaking solutions. 

• Solve High-Impact Business Mysteries: You will directly contribute to solving critical business problems, such as understanding and reducing customer walk-away rate, directly impacting our bottom line and customer trust. 

If you are a design leader ready to embrace a challenge that promises immense impact, significant growth, and the opportunity to truly shape an iconic customer experience for a leading financial services company, we want to hear from you.

Basic Qualifications:

•  At least 10 years of experience in leading product design teams and delivering products to market

• At least 3 years managing managers

Preferred Qualifications:

• At least 12 years of experience in leading product design teams and delivering products to market

• Experience in a design toolkit that spans product design, service design, design strategy and content design 

• Deep experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market 

• Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models

• Deep experience interfacing with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps and investments 

• Experience working within an established design system 

• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions 

• Expertise with design and prototyping tools such as Figma 

• Experience managing an interdisciplinary design team 

• Proficiency in business case development, grounding product and user experience decisions to business value 

• Exceptional written and verbal communication skills 

• Exceptional interpersonal skills and relationship building across complex organizations 

• Exceptional people management and development skills 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $240,300 - $274,300 for Sr. Director, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).