Senior Project Manager - Airport Lounge

Overview

Plano 2 (31062), United States of America, Plano, Texas

Senior Project Manager - Airport Lounge

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a member of the Capital One Travel Team focusing on our Airport Lounge network, you can achieve results never thought possible by leading critical and strategic business operations.  In this exciting role you will have the opportunity to travel and be on-site at multiple locations across the country where you will work closely with internal and external stakeholders to deliver industry leading experiences that will have a direct impact on the overall brand perception of the company.  You will work with smart, talented people, in multiple markets across the country, who will challenge you to excel.  You will have the opportunity to impact thousands of customer experiences every day and will be rewarded for your passion and your achievements.

General Responsibilities:

As a Sr Associate,  Project Manager you will:

• Oversees day-to-day operations of Airport Lounge location(s) and ensure the highest level of guest satisfaction and service standards

• Monitors guest feedback and satisfaction metrics, implementing improvement initiatives based on trends 

• Monitors financial performance and identifies strategies to increase efficiencies

• Develops and implements policies, procedures and standards to enhance guest satisfaction and streamline operations

• Maintains relationships with vendors, suppliers and partners to ensure quality products and services

• Handles quality controls issues and resolves complaints or issues promptly

• Ensures a high level of customer service by leading and motivating the hospitality team plan, design, manage and execute project operations plans. This activity includes management through planning, implementation and execution.

• Conduct regular meetings with the project operations team.  Document progress and report to stakeholders on project status

• Exhibit a proven track record of operations management and the ability to quickly put structure in place to manage the project work

• Partner with operations teams to provide strategic and tactical thought partnership to effectively drive project work

• Identify ways to improve and streamline business and operations processes

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

• Demonstrate organizational agility to adapt to changing demands and drive operational efficiencies

• Display strong consulting and collaboration skills

• Manage relationships with third party operations partners to ensure desired intent is executed

• Serve as the voice of the customer and champion elevating and documenting in-person guest experience related procedures.

• Work on medium to large-scale complex, cross-departmental projects that have a direct impact on the company

• Forge relationships with key stakeholders to ensure delivery of programmatic commitments

• Demonstrate that they can improve processes and deliver well managed and scalable solutions and intent resulting in flawless and sustainable execution

• Strong communication and collaboration skills

• Strong problem solving and influencing skills

• This is a Client Facing, Operations oversight role and the expectation is 4 to 5 days a week in the actual operation (airport lounge)

• Traveling up to 60%

An associate whose role requires them to be out in the field for sales, customer or site visits on a regular basis.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 4 years of experience in Hospitality Management

Preferred Qualifications:

• College Degree

• 5+ years in Hospitality Industry on a management level

• 2+ years of Project Management experience

• 1+ years of People Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Colorado (Hybrid On-Site): $84,300 - $96,200 for Sr. Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).