Senior Manager, Small Business Onboarding - Hybrid - Plano, TX

Overview

Senior Manager, Small Business Onboarding - Hybrid - Plano, TX

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business. 

We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work for their needs  The name of our organization reflects our current leadership position in Business Cards and Payments - as well as our aspiration to serve a wide range of needs for our customers beyond the card. 

The Business Cards & Payments (BC&P) organization is seeking an accomplished, strategic, and results-oriented Senior Manager to oversee and scale the Onboarding team. This is a critical role who will be responsible for accelerating the growth engine of newly acquired customers across all onboarding teams.

You will be the architect of the evolving onboarding and ramp strategy, responsible for empowering and developing the Onboarding Associates to achieve accelerated purchase volume ramp, operational rigor, and sustained customer satisfaction. We are looking for a leader who can translate BC&P's vision, to pave the path for businesses to do more business, into scalable management practices and consistently deliver outstanding business results.

Core Responsibilities

• Work closely with the Head of Centralized Sales to build and govern the onboarding strategy for accelerating purchase volume and product adoption across all business clients

• Partner with Field Strategy and Tech to design and build robust monitoring and reporting capabilities for the Onboarding team

• Translate high priority business goals into executable management directives, setting Key Performance Indicators (KPIs)

• Drive process standardization by refining and governing the workflow management process (facilitated by Groove or another process tool)

• Lead, mentor, and coach the Onboarding Associates to elevating talent performance through the lens of Capital One competencies

• Build an “in office” culture of working hard to deliver outsized performance, while celebrating successes along the way 

• Oversee and optimize the talent lifecycle by partnering with Onboarding Leaders and HR to ensure effective hiring, onboarding, and career pathing

Basic Qualifications

• At least 7 years of experience in sales, account management, or business development in financial services or commercial payments

• At least 4 years of direct experience managing, coaching, and leading a team of managers or acting in a formal "leader of leaders" capacity

Preferred Qualifications

• Demonstrated ability to develop and inspire high-performing teams in the payments industry

• Exceptional ability to gain followership and carry out a defined strategy

• Ability to influence cross-functionally

• Proven ability to strategically analyze and improve financial processes such as Accounts Payable and Expense Management

• Strong analytical skills with demonstrated experience translating complex data sets into actionable recommendations
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $155,300 - $177,200 for Sr. Mgr, Client Development

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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