Auto Finance Sr Extended Operations Manager - Repossession Operations (Hybrid)

Overview

Auto Finance Sr Extended Operations Manager - Repossession Operations (Hybrid)

As the Sr. Extended Operations Manager for Capital One Auto, you will be responsible for driving repossession and non-repo resolve performance across our portfolio of repo-eligible customers. You will lead teams front- and back-office associates and leaders that support vendor relationship and performance management, invoicing, and elements of assignment management. You will play a critical role in driving repossession strategy and will partner closely with a network of repossession service providers (RSP), providing consultative guidance and support to help each partner achieve its operational objectives and performance goals. Your ability to build entrenched relationships with business owners and key decision makers throughout various levels of the organization will ensure Capital One’s performance and compliance in this space. You will be responsible for the performance, compliance, and engagement of Capital One’s large partner network along with your internal teams. 

Job Description: 

• Manage, lead, coach, and develop leaders and cross-functional teams

• Recruit, onboard, and maintain relationships with repossession vendors nationwide

• Monitor and manage vendor performance using KPIs

• Monitor and manage performance internally at agent, team, and portfolio levels

• Ensure all repossession activities comply with federal, state, and local regulations (FDCPA, UCC, CFPB guidelines, etc.)

• Conduct audits and investigations into vendor conduct and recovery incidents

• Manage assignment distribution, tracking, and resolution through repossession management platforms (e.g., RDN, ClearPlan, Recovery Connect)

• Resolve escalated issues with customers, agents, or internal departments

• Analyze data to identify trends, coverage gaps, and cost-saving opportunities

• Collaborate with Loss Mitigation, Legal, and Remarketing teams to streamline recovery processes

• Collaborate with technology, data, analyst, product and other cross-functional teams to solve problems, influence change, and drive repo strategy 

• Be open and available to travel (10-25% travel on average)

The ideal candidate will: 

• Have an entrepreneurial spirit and serve as an advocate for our customers and vendors

• Thrive in a fast paced, rapidly changing environment, acquiring and maintaining high levels of product, service, and process knowledge

• Be innovative, highly organized, and have a measurable, demonstrated ability to drive business results while delivering superior service to our customers

• Be flexible and open to change, lead optimistically through change, proactively drive change, proactively influence change both internally and externally with vendors

• Demonstrate the ability to work remotely and independently with ample self-motivation and discipline

• Possess superior relationship building skills

• Have exceptional written, verbal, and presentation skills (both in building slide-based or other written formatted presentations and in presenting verbally)

• Cultivate a desire for learning and personal growth with the ability to use feedback in a positive way with personal accountability

**This position does require onsite attendance **
Location: This role is hybrid, where you will be expected to be in the office in Plano, TX for certain aspects of the role. The role also includes ~25% travel where you would be visiting vendors.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 5 years of experience in repo operations or vehicle remarketing or skip tracing

• At least 3 years of people leadership experience

• At least 3 years of vendor management experience

• At least 2 years of experience using Microsoft Office or Google Suite 

Preferred Qualifications:

• Bachelor’s Degree or military experience

• At least 7 years of experience in repo operations or vehicle remarketing or skip tracing

• At least 5 years of people leadership experience

• At least 5 years of vendor management experience

• At least 3 years of experience using RDN, RecoveryConnect, or Repo Systems 

• At least 2 years experience in process or project management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $149,000 - $170,000 for Sr Extended Operations Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).