Director, Workplace Operations - Northeast

Overview

Director, Workplace Operations - Northeast

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Director, Workplace Ops.

As the Director, and Northeast Portfolio Lead, you’ll drive delivery on the strategic vision to grow the site, optimizing partnerships with our internal customers and lines of business, and with external providers responsible for facilities, space planning, moves, food and beverage services and mail services. You will help develop security strategies that will improve operational effectiveness and ensure the safety of Capital One employees and customers within the community. 

The ideal candidate should:  

• Build understanding and drive consensus across diverse groups towards successful outcomes

• Be able to unify teams around a clear scope of work, toward developing solutions tailored to customer needs

• Demonstrate a strong command of stakeholder engagement to inspire diversity of thought to foster progress on GWS priorities.

• Demonstrate broad knowledge of multiple roles & functions, and leverage that knowledge into tangible benefits, including associate development 

• Draw on experience and broader business knowledge to drive strategic analyses, manage risks, and make sound decisions

• Integrate values into every interaction, celebrate team and set example for other associates to follow

• Ensure the team is solving the right problems and navigate to solutions through clear, logical decision making 

• Be accountable for group results by setting objectives, managing priorities, reporting progress, and proactively making offers to optimize deliverables

• Set team tone and culture by leading with purpose, prioritizing empowerment and psychological safety; and consider expertise from broader team to delegate and create leverage

• Own and demonstrate Capital One values and integrate them into both own and team’s work products and communications

Key Responsibilities: 

Operational Excellence

• Champion a culture of operational excellence, ensuring a seamless, customer-centric experience across all service provider functions, and empowering providers to deliver innovative and transformational results.

• Optimize partnerships with landlords and third-party providers across facilities, space planning, moves, food and beverage, hospitality, conferencing, AV, and print & mail services.

• Ensure alignment on service provider scope of work and critical Key Performance Indicators (KPIs) to drive cross-functional execution, contractual compliance, and service excellence.

• Develop strategies for optimal utilization of the real estate portfolio and operational assets, addressing footprint objectives such as site exits, remodels, and related investments.

People Leadership

• Drive team agenda, ensures all voices are heard, coordinates business resources to meet team goals, delegates effectively, builds very productive relationships; operates effectively in a matrix environment without solely relying on one's positional or hierarchical authority.

• Understand team expertise and capacity in order to delegate appropriately, and create leverage; prioritizing empowerment and psychological safety

• Model a positive work environment through engagement and team building activities

Strategy & Relationship Management

• Partner with internal Capital One stakeholders such as Finance, HR, Risk, Legal, IT, Supplier Management and other lines of business

• Partner with cross-functional teams at all levels and serve as a trusted real estate expert internally and externally

• Share accountability to address impediments, and deliver high-performing results while balancing customer needs and communicating Global Workplace Services strategies and best practices

Regional Oversight

• Develop capital improvement project budgets considering hard and soft costs, expenses related to site acquisition or improvement, financing, contingencies and other essential expenditures from internal and external partners, portfolio leads, third party vendors, and municipal contacts. Project budgets should reflect strategic short- and long-term planning, and inform the annual CapEx and Opex budgets .

• Establish the framework to address applicable regulatory and government entitlements, permits, inspections etc. 

• Drive efficiency improvements that increase team and project productivity

• Partner across GWS leadership and internal Capital One Risk teams to ensure we are well managed at all times

• Be a trusted advisor toward mitigating safety and security issues stemming from incident reports

• Apply a risk-centric perspective to support efforts that ensure all facilities are prepared before and after an emergency situation

Basic Qualifications:

• Bachelor’s Degree or Military Experience

• At least 10 years of experience in Facilities Management or Relationship Management

• At least 8 years of experience managing facilities for multiple locations

Preferred Qualifications:

• At least 5 years of experience in Project Management, People Management or Supplier Management

• At least 3 years of experience with G Suite tools

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York, NY: $207,600 - $236,900 for Director, Workplace Services

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).