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R186114 Posted 05/15/2024

Senior Manager, Chief of Staff -Workforce Planning Lead

Mexico City, Mexico
  • Category Operations
  • Experience Manager
  • Primary Address Ciudad de Mexico, Ciudad de Mexico


WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico

Senior Manager, Chief of Staff -Workforce Planning Lead

The Workforce Planning Lead will manage strategic priorities and key project execution in the newly formed Mexico City Tech Hub, supporting the VP CoS and the Mexico Site Leadership Team (Country Manager, Tech and Product Leads, Head of Risk, Head of Finance, Head of HR, Head of Security, and Compliance Advisor). They will play a critical role in the strategic management of business operations across a new and growing Mexico City Tech Hub organization, managing communications, influencing, and developing relationships across horizontal business and partner leaders and organizations, including Risk, HR, Finance, ESM, GWS, as well as other key stakeholders both inside and outside of Capital One. The COS team will be responsible for developing, implementing, and sustaining operational and strategic rigor across all cross-functional areas of the new Mexico City Tech Hub, as well as the organizational COS function. 

Responsibilities Include:

  • Directly support the Mexico leadership team in all Workforce Planning related activities, with a particular focus on intake process, prioritization, executive reporting, and non-associate labor management

  • Influence, develop, and own a principled approach to highlighting and monitoring key deliverables across the organization

  • Be a force-multiplier driving the effectiveness of Mexico City operations

  • Collaboratively develop, implement, and iterate management practices to enable transparency, efficiency and effectiveness of the organization

  • Own timely execution of monthly and quarterly horizontal reporting deliverables related to strategic and operational priorities

  • Advise leadership utilizing institutional knowledge, network of relationships in and out of the organization, and dedication to helping amplify impact

  • Partner with Admin team to evaluate and manage meeting schedules and time commitments

  • Maintain meaningful engagement with a wide range of associates and broader professionals motivated by and dedicated to a shared vision of a better future

  • Increase broad awareness of and celebrate the career interests, talents, and great work of your fellow associates

  • As needed, offer other ad-hoc consulting or operational support to major projects or organizational needs/opportunities

Basic Qualifications:

  • Intermediate-Advanced English fluency

  • Bachelor's Degree

  • At least 2 years of client facing or consulting experience

  • At least 2 years of experience in Change Management or Continual Improvement

Preferred Qualifications:

  • 3+ years of experience offering advising or consulting services to executive level clients

  • 2+ years of experience working in a corporate function (Risk, Finance, Audit or Legal)

  • 2+ years of experience with diversity, inclusion and belonging initiatives

  • 2+ years of experience with political, media, or regulatory stakeholders

  • 2+ years of experience involving organizational design, staffing or budgets

Capital One will only consider candidates that are Mexico citizens or permanent residents.

At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws. 

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.

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  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

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A possible career journey at Capital One:

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